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@DarrowStrain please verify the filters you have set up. It appears you likely have a filtration set up that is causing this to happen. Disabled them and see if anything changes. If it does then that is the source of the issue. Double check the configuration and correct it.
reference to: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
