@DarrowStrain please verify the filters you have set up. It appears you likely have a filtration set up that is causing this to happen. Disabled them and see if anything changes. If it does then that is the source of the issue. Double check the configuration and correct it.
Accepted Solution
XfinityCSAEmail
Official Employee
•
1K Messages
5 years ago
@DarrowStrain please verify the filters you have set up. It appears you likely have a filtration set up that is causing this to happen. Disabled them and see if anything changes. If it does then that is the source of the issue. Double check the configuration and correct it.
reference to: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
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