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Email to me from National Parks suddenly blocked by DKIM/DMARC policy.

New Poster

Email to me from National Parks suddenly blocked by DKIM/DMARC policy.

Until about 2 weeks ago I was receiving emails from the National Park domain - NPS.gov.  Now they are rejected by some change to DKIM/DMARC policy.  This is causing me a problem since I am a campground host and need these emails. 

 

This is one (typical) error message:

550 5.2.0 G1f8ifwP81Z1VG1jyi8EMv Message rejected due to DMARC. Please see http://postmaster.comcast.net/smtp-error-codes.php#DM000001

 

Can't I  specify that I want all mail from a particular domain?

 

My mailing address is <me>@comcast.net.

 

As best I can tell this is not a setting I can change from my computer.

Any help would be appreciated.

--

Alan

Expert

Re: Email to me from National Parks suddenly blocked by DKIM/DMARC policy.

Comcast email doesn't have a whitelist capability.  To get help with this situation you need to call Comcast security------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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New Poster

Re: Email to me from National Parks suddenly blocked by DKIM/DMARC policy.

First, thank you for your reply.  I will call them asap.  Hopefully they will be a bit more helpful than the regular customer service - who sent me a test email and said everything works.

 

--

Alan

New Poster

Re: Email to me from National Parks suddenly blocked by DKIM/DMARC policy.

Well...

My first attempt was a total failure.  It took me 15 minutes to convince the agent that I really wanted to receive the email in question - that it wasn't spam or phishing - and that it was really being forwarded by myself.  I am afraid the language barrier was to difficult to overcome. 

 

I will make another attempt when I have more time and will insist to speak to a fluent English speaker.