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Email page will not open

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Email page will not open

Same issue as others I've read about, my mom's e-mail page will not open - just loops back to the home page.  This is on a newer Dell laptop...not sure if she has Windows 10 or not.  I tried to open her email page from my computer at home (I can access mine just fine) but would still loop back. 

 

Any assistance would be welcome.