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Email not working properly

rooseanimalhosp
New Poster

Email not working properly

All of my incoming mail goes directly to trash. Also, I can get my email on my home computer only and not any of my other devices (phone, iPad, etc)

ComcastCSAEmail
Official Employee

Re: Email not working properly

please refer to: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

Check your settings under "Auto Forward" and "Filter Rules". It appears your email has likely been compromised and someone set up rules that deletes all your emails. Be sure to change your password along with running Anti-Virus and Anti-Malware scans on all of your devices. Consider setting up two-factor authentication under My Account as well.


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