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Email not showing up

New Poster

Email not showing up

I haven’t received emails since 12/11/19. I thought at first it was because my box was full so I went and deleted a bunch of emails but I still can’t receive emails from the past 3 days.
Expert

Re: Email not showing up

How are you accessing your email?  Using only the webmail interface and a browser, or a mobile app or something else?



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New Poster

Re: Email not showing up

Website browser on mobile phone as well as on a computer. I’ve tried it using safari, internet explorer and google chrome.
Expert

Re: Email not showing up


@Elabish wrote:
Website browser on mobile phone as well as on a computer. I’ve tried it using safari, internet explorer and google chrome.

Try sending yourself a test message from some other, non-Comcast account you have like Yahoo or Gmail or something.  Does it go through OK?  Or do you get an error message in the other account?



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New Poster

Re: Email not showing up

I’m not getting any emails at all. And when I sent a test email from a different account it sends just fine but I never receive it
Expert

Re: Email not showing up


@Elabish wrote:
I’m not getting any emails at all. And when I sent a test email from a different account it sends just fine but I never receive it

How are you accessing the email?  With only a browser and the webmail interface?  Or on a mobile device?  Something else?  If only the webmail, check to see if your Safe List is enabled.  If it is, nothing will get through unless the sender's email address is on that list.  To check, click on the gear icon in the upper right corner of the Inbox page, then on Settings>>>>>>>Advanced Settings.  If the Safe List is enabled you need to disable it.

 

 

 

 



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