Community Forum
How are you accessing your email? Using only the webmail interface and a browser, or a mobile app or something else?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Elabish wrote:
Website browser on mobile phone as well as on a computer. I’ve tried it using safari, internet explorer and google chrome.
Try sending yourself a test message from some other, non-Comcast account you have like Yahoo or Gmail or something. Does it go through OK? Or do you get an error message in the other account?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Elabish wrote:
I’m not getting any emails at all. And when I sent a test email from a different account it sends just fine but I never receive it
How are you accessing the email? With only a browser and the webmail interface? Or on a mobile device? Something else? If only the webmail, check to see if your Safe List is enabled. If it is, nothing will get through unless the sender's email address is on that list. To check, click on the gear icon in the upper right corner of the Inbox page, then on Settings>>>>>>>Advanced Settings. If the Safe List is enabled you need to disable it.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
