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Email messages not being received by comcast customers

Official Employee

Re: Email messages not being received by comcast customers

@KSchmieg I'll send you a private message to get more details.

 

@jca001 I'll also send you a message.  I need some additional information to diagnose.

 

@JohnMiklor This should be resolved shortly.


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New Poster

Re: Email messages not being received by comcast customers


@ComcastAntiSpam wrote:

@KSchmieg I'll send you a private message to get more details.

 

@jca001 I'll also send you a message.  I need some additional information to diagnose.

 

@JohnMiklor This should be resolved shortly.


 

New Poster

Re: Email messages not being received by comcast customers

 

@JohnMiklor This should be resolved shortly.


The domain that is being blocked is   @  Miklor.com

Thanks in advance.
John

Regular Visitor

Re: Email messages not being received by comcast customers

Hi @ComcastAntiSpam ,


I am having an issue when i send email via my postfix based email server not being received by my personal comcast.net account. it is also affecting others users sending to comcast.net accounts via this server which i manage.

 

I filled out the Block removal form and received a block removal request reply that said my server ip was not listed .."is currently not on our blocklist" so that is not the problem. I have both spf and dkim defined for all domains that use this mailserver to send mail.

 

Just to be clear. This issue seems to only be when sent to comcast.net addresses from this server. No bounces are received but the test messages seem to dissapear.


Can you assist please?

TIA.

 

Regular Visitor

Re: Email messages not being received by comcast customers

Same issue. After successfully sending emails to a specific comcast member for years, she is no longer getting my emails. Please advise on a possible fix.

Official Employee

Re: Email messages not being received by comcast customers

@choll I'll send you a PM for details.


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New Poster

Re: Email messages not being received by comcast customers

I'm also having the same issue. 

My domain predig.com seems to be getting rejected by comcast mail servers. This hasn't been an issue in the past and seems to have just started happening over the past handful of days. Here is info from my predig.com log on Google Apps:

 

<Edited>
Dec 2, 2019, 11:16 0.72 seconds
Rejected
  Dec 2, 2019, 11:16
Sent from Gmail
  Dec 2, 2019, 11:16
In progress
Google tried to deliver your message, but it was rejected by the server for the recipient domain <a href="http://comcast.net" target="_blank">comcast.net</a> by <a href="http://mx1.comcast.net" target="_blank">mx1.comcast.net</a>. [2001:558:fe16:1b::15]. The error that the other server returned was: 452 4.1.0 ... temporary failure
The receiving host refused the connection from our servers.
  Dec 2, 2019, 11:16
Rejected
Google tried to deliver your message, but it was rejected by the server for the recipient domain <a href="http://comcast.net" target="_blank">comcast.net</a> by <a href="http://mx1.comcast.net" target="_blank">mx1.comcast.net</a>. [2001:558:fe16:1b::15]. The error that the other server returned was: 452 4.1.0 ... temporary failure
New Poster

Re: Email messages not being received by comcast customers

I am unable to send messages to my sister at comcast using muy domain candothat.com 

I am also unable to send a private message as this is my first post. Smiley Sad  Took a while to figure that one out.   


P

Frequent Visitor

Re: Email messages not being received by comcast customers

Wow, the more I read through the forums, the more I see that this  has been going on for a very, very long time. I wonder how many customers, like myself, have spent hours and hours on the telephone and in the Xfinity chat application trying to find out what's wrong, only to have un-trained "customer service technicians" babble nonsense about "reload your Outlook" and show no knowledge or understanding that this is a months, if not years, ongoing problem.

When they tell me to reload my "Outlook" and I tell them I have a Macintosh, they have no idea what a Macintosh is. This situation is ridiculous. The problem is not with us users' computers, but the only "customer service" people we can reach robotically tell us that the problem is on our end and we must... "reload" our mail software. This is insane.

I exchanged messages with      a couple days ago, he seemed totally unware that this has been going on for all these months, and I'm waiting for him to get back to me.

Frequent Visitor

Re: Email messages not being received by comcast customers

I just went back to the beginning of this thread and read nearly all of it.

It seems that Xfinity's in-house customer service (not the offshore boiler rooms) is treating this as a one-off problem, going in and doing something to each complaining customer's email setup, one person at a time. This has been going on for far too long. This is no way to run a railroad.

There needs to be a system-wide evaluation of what the problem is and a system-wide repair applied. Additionally, the low-level customer service people in offshore boiler rooms need to be given an actual, factual, response to this endemic complaint to give to the unhappy customer who just waited 2 hours to talk to someone at Xfinity, rather than to just tell us to reload our "Outlook."

How many of you have Macs? Do you check your Connection Doctor menu when this happens? Did Xfinity's servers have red dots instead of green ones? That's a clue right there.

Official Employee

Re: Email messages not being received by comcast customers

@jjschalles Sorry if I didn't see it, are you having a specific problem? 

 

@CanDoThat I'll respond to your PM that you sent.


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New Poster

Re: Email messages not being received by comcast customers

So I suppose my request is just going to continually get ignored? My domain predig.com seems to be getting rejected by comcast mail servers. I also can't send email out of my Comcast account to the predig.com domain. This hasn't been an issue in the past and seems to have just started happening over the past handful of days.

Official Employee

Re: Email messages not being received by comcast customers

@vbarroso Sorry, I missed that.  I see your PM and I'll respond there.


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Regular Visitor

Re: Email messages not being received by comcast customers

Maybe I'm blind, but I don't see any private message link in the upper right of your page.

 

I have multiple senders (that I know of) who are sending me emails I never receive and they do not receive any error message or indication that message did not make it.

 

Please let me know how I can forward you details.

 

Thanks

Frequent Visitor

Re: Email messages not being received by comcast customers


@Feltondude wrote:

Maybe I'm blind, but I don't see any private message link in the upper right of your page.

 

I have multiple senders (that I know of) who are sending me emails I never receive and they do not receive any error message or indication that message did not make it.

 

Please let me know how I can forward you details.

 

Thanks


Hi - Not sure why your post came to me. I don't work for Xfinity.

 

I've been on and off these forums for years trying to convince Xfinity that they really should pay more attention to the serious problems with emails not reaching destinations. Every now and then I get uppity enough that an Xfinity employee responds and gives me a link to respond back. The posts usually then show up in the feed of that particular subject.

 

Meanwhile, the case of the undelivered and disappeared emails continues. This nonsense has been going on for a very long time.

 

I'm fairly knowledgeable about web stuff and comprehend what completing a handshake between my MacPro tower and the various Xfinity email accounts I have means. I've used Apple's Mail application for 30 years, it always works, and it has an application in a pull-down menue called Connection Doctor that reliably tells you whether you've connected with the Xfinity email server or not. I trust Connection Doctor, if it shows a green dot, then I've successfully connected with Xfinity's email server. Then when I look at my Xfinity web page's email box, the missing emails are just sitting there. In a day or two the finally pop up on my end when I check my mail on my Mac. The Xfinity technicians seem puzzled, and appear to think all this trouble is caused by us users, not by bugs in their email infrastructure.

 

Annoying, yes. I don't think they care much about the email part of their business, it's not a profit center, so they just let the problems pile up. They just want to market premium channels and videos to us. That's where the profit is.

 

I was just re-reading previous posts on this subject. The Xfinity techs keep telling people to "turn their spam folder on".  That sounds weird just to begin with. Worse, a couple months ago I did turn ON the spam folder hoping it might actually catch some of the flood of spam I get. No, the spam kept flowing down to me, but the "spam folder" on Xfinity was full of missing emails that most definitely were not spam. When I marked them "not spam" they were finally delivered. I assumed, foolishly, that marking those emails "not spam" would educate Xfinity's software that any further emails from that person or domain wouldn't be tossed in the spam folder. Nope, that doesn't work, so I turned the useless spam folder off again. Around and around we go with Xfinity technical support, nothing gets fixed. Inconceivable!

New Poster

Re: Email messages not being received by comcast customers

Hello: I have 2 email accounts that are experiencing the same thing. We have a client and earlier this week his emails stopped being delivered or show up very sporadically. I will send a private message with the info.

New Poster

Re: Email messages not being received by comcast customers

Just sent a PM with the info. Hope it made it. I am curious as to what may be causing this issue and why it happens every so oftern with different senders. Thanks!

New Poster

Re: Email messages not being received by comcast customers

@ComcastAntiSpam I too have issues getting emails from a specific sender.  Can you DM me so I can give you the particulars?

New Poster

Re: Email messages not being received by comcast customers

I have also been having this issue with emails sent to my comcast email customers. How was this issue resolved?

Frequent Visitor

Re: Email messages not being received by comcast customers


@carter03 wrote:

I have also been having this issue with emails sent to my comcast email customers. How was this issue resolved?


From what I can tell, you have to state your case strongly and constantly, and eventually someone working for Xfinity will grant you a pardon from this ongoing insanity by going into your account and "doing something." Apparently they can only fix one account at a time.

 

Hopefully, someday, they'll figure out how to just fix it over the entire system... for good. Keep complaining until an Xfinity employee responds directly to you!

Regular Visitor

Re: Email messages not being received by comcast customers

Thx. It is so totally frustrating.
Official Employee

Re: Email messages not being received by comcast customers

@carter03 I see your PM, I'll respond there shortly.

 

@Feltondude And yours as well.


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New Poster

Re: Email messages not being received by comcast customers

My wife is experiencing this same issue at her Comcast address.  Support has been puzzled thus far.

Official Employee

Re: Email messages not being received by comcast customers

@Jbfb99 I'll send you a PM to gather some additional private information.  


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New Poster

Re: Email messages not being received by comcast customers

I cant send you a PM but am having the same gmail problem.
New Poster

Re: Email messages not being received by comcast customers

Hello, I hope you can help. Amazon is unable to send me email to change my amazon password. I am a comcast user
I was unable to find any filters.
Official Employee

Re: Email messages not being received by comcast customers

@Phillyfire You have a filter that is discarding your Amazon messages.  If you are unsure how to deactivate that filter (via Webmail), let me know, I'll have someone give you a call to assist you.


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New Poster

Re: Email messages not being received by comcast customers

Please call me
New Poster

Re: Email messages not being received by comcast customers

@ComcastAntiSpam 

 

Expert

Re: Email messages not being received by comcast customers


@Phillyfire wrote:
Please call me

No one from here will call you; this is online only.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Expert

Re: Email messages not being received by comcast customers


@jxstev4 wrote:

@ComcastAntiSpam 

 


Technically, the Comcast customer would need to post here because personal identifying information will be requested.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Email messages not being received by comcast customers

@Phillyfire Your issue was resolved during the phone call with CSA, correct?

 

@jxstev4 Please PM me, provide the details.  We'll take a look.


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Frequent Visitor

Re: Email messages not being received by comcast customers

I recently discovered I am no longer receiving emails from my brother, who uses a yahoo.com mail account through his verizon provider.  I can send him emails from my comcast account, but his replies do not reach me.  My neighbor, also a comcast account user, tried and got the same results.  His email reaches my brother, but my brothers replies do not reach his comcast account.

 

WHy has this been happening for so long and how does it get fixed for good?

Official Employee

Re: Email messages not being received by comcast customers

@steveh27 This should be resolved within an hour or so.

 

https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

 

I would ensure your spam folder is enabled (it is currently disabled)


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Frequent Visitor

Re: Email messages not being received by comcast customers

My spam folder has 2 spams in it, so it must be enabled.  

Regular Visitor

Re: Email messages not being received by comcast customers

@ComcastAntiSpam @ComcastKenF 

I am having a similar issue where I am not recieving emails being sent to me. I have the domains that the emails should be coming from but did not see the options to message either of your accounts. Any help would be appreciated. 

Official Employee

Re: Email messages not being received by comcast customers

@Agamernumber1 I'll send you a PM.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Email messages not being received by comcast customers

Not sure if this problem has been solved.  If so what did you do as my neighbor has the same problem.

Official Employee

Re: Email messages not being received by comcast customers

@steveh27 I'll send you a PM to get additional details.


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