Regular Visitor
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3 Messages
Email messages not being received by comcast customers
We are a high school and we send out nightly grade reports to parents, many of which are comcast customers. Sometime in mid December, those messages stopped being received. I have tested and captured packets and have determined that the messages are still being sent and accepted by comcast's email servers but then nothing happens. They just disappear.
Could you please put me in contact with the department that could help me determine why these messsages are not being delivered?
I have tried many different avenues over the past few months trying to get this resolved and they have all been dead ends.
Thank you,
Bob
purplehouse36
Regular Visitor
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3 Messages
6 years ago
My church is also having trouble getting bcc emails through to comcast customers.
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@purplehouse36 Can you share the domain with us?
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purplehouse36
Regular Visitor
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3 Messages
6 years ago
office@peacelutheranseattle.org and pastor@peacelutheranseattle.org
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Tdough
Regular Visitor
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2 Messages
6 years ago
Hello Ken,
I also have not received emails over the last 48 hours.
Thomas Dougherty
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pcsmith01
New Poster
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3 Messages
6 years ago
I too am having this issue. Need to receive emails from domains:
@customcollegeplan.com
@collegeplannerpro.com
I have no spam filters set up, so these emails aren't going into spam. Could these domains please be whitelisted, @CCAntiSpam?
Thanks.
Pam
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Anniekiehl
Frequent Visitor
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6 Messages
6 years ago
@CCAntiSpam Unfortunately, I can't figure out how to PM you on this forum.
I am also having problems receiving messages to my Comcast account from my church. Their domain is @anchortacoma.org
Please advise...
Thank you.
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@Anniekiehl This should be resolved shortly
@pcsmith01 It looks like you got a message yesterday, early evening. Can you confirm? If not, we'll move this to PM and try to see what's going on.
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@bobknow I saw your PM, and I'm working to resolve it now. Thanks for the extra info, helped isolate the issue.
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bobknow
New Poster
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5 Messages
6 years ago
Still not receiving any e-mails from @metrocast.net. This was an issue back in September and you were able to repair it quickly. Please assist.
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@jdelgado3385 I sent you a message
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jdelgado3385
New Poster
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1 Message
6 years ago
Hello ComcastAntiSpam
I am trying to send you a private message but I do not have the Private message icon.
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pcsmith01
New Poster
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3 Messages
6 years ago
@CCAntiSpam, yes I did get a message - the issue seems to be resolved now. Thank you for your help!
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@Anniekiehl I show those messages coming through, including today. I can PM you if you can't locate the messages and would like more details.
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Anniekiehl
Frequent Visitor
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6 Messages
6 years ago
I’m also not receiving messages from domain: @fircrestgolf.com
Thank you.
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Anniekiehl
Frequent Visitor
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6 Messages
6 years ago
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