rcschmidtjr's profile

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3 Messages

Friday, March 1st, 2019 12:00 PM

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Email messages not being received by comcast customers

We are a high school and we send out nightly grade reports to parents, many of which are comcast customers.  Sometime in mid December, those messages stopped being received.  I have tested and captured packets and have determined that the messages are still being sent and accepted by comcast's email servers but then nothing happens.  They just disappear.

 

Could you please put me in contact with the department that could help me determine why these messsages are not being delivered?  

 

I have tried many different avenues over the past few months trying to get this resolved and they have all been dead ends.

 

Thank you,

 

Bob

 

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Regular Visitor

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3 Messages

6 years ago

My church is also having trouble getting bcc emails through to comcast customers.

 

Gold Problem Solver

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1.9K Messages

6 years ago

@purplehouse36 Can you share the domain with us?

Regular Visitor

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3 Messages

6 years ago

office@peacelutheranseattle.org and pastor@peacelutheranseattle.org

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2 Messages

6 years ago

Hello Ken,

 

I also have not received emails over the last 48 hours.

 

Thomas Dougherty

New Poster

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3 Messages

6 years ago

I too am having this issue.  Need to receive emails from domains:

@customcollegeplan.com

@collegeplannerpro.com

I have no spam filters set up, so these emails aren't going into spam.  Could these domains please be whitelisted, @CCAntiSpam?

 

Thanks.

Pam

Frequent Visitor

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6 Messages

6 years ago

@CCAntiSpam  Unfortunately, I can't figure out how to PM you on this forum.  

 

I am also having problems receiving messages to my Comcast account from my church.  Their domain is @anchortacoma.org

Please advise... 

 

Thank you.

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1.9K Messages

6 years ago

@Anniekiehl This should be resolved shortly

 

@pcsmith01 It looks like you got a message yesterday, early evening.  Can you confirm?  If not, we'll move this to PM and try to see what's going on.

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1.9K Messages

6 years ago

@bobknow I saw your PM, and I'm working to resolve it now.  Thanks for the extra info, helped isolate the issue.

New Poster

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5 Messages

6 years ago

Still not receiving any e-mails from @metrocast.net. This was an issue back in September and you were able to repair it quickly. Please assist.

Gold Problem Solver

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1.9K Messages

6 years ago

@jdelgado3385 I sent you a message

New Poster

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1 Message

6 years ago

Hello ComcastAntiSpam

I am trying to send you a private message but I do not have the Private message icon. 

New Poster

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3 Messages

6 years ago

@CCAntiSpam, yes I did get a message - the issue seems to be resolved now.  Thank you for your help!

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1.9K Messages

6 years ago

@Anniekiehl I show those messages coming through, including today.  I can PM you if you can't locate the messages and would like more details.

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6 Messages

6 years ago

@CCAntiSpam

I’m also not receiving messages from domain: @fircrestgolf.com

Thank you.

Frequent Visitor

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6 Messages

6 years ago

I’m still not getting them. Not in spam or junk mailboxes either.
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