rcschmidtjr's profile

Regular Visitor

 • 

3 Messages

Friday, March 1st, 2019 12:00 PM

Closed

Email messages not being received by comcast customers

We are a high school and we send out nightly grade reports to parents, many of which are comcast customers.  Sometime in mid December, those messages stopped being received.  I have tested and captured packets and have determined that the messages are still being sent and accepted by comcast's email servers but then nothing happens.  They just disappear.

 

Could you please put me in contact with the department that could help me determine why these messsages are not being delivered?  

 

I have tried many different avenues over the past few months trying to get this resolved and they have all been dead ends.

 

Thank you,

 

Bob

 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Frequent Visitor

 • 

5 Messages

6 years ago

Having the same issue to my email address, as well as many others with Comcast. I work at an IT company, who hosts many different local business emails. Most come from the same email server, and everyone keeps getting blocked/sent to spam intermittently. It will work fine for a little while, and then all of a sudden emails get blocked again.

 

@CCAntiSpam - may I message you some example domains, and the IP address of the sending server, so you can investigate? All users on this server are just local businesses, who deal with comcast email users very frequently. Not sure why everyone keeps getting flagged as spam. Most people do not enable keep a copy of spam emails, so they never even know they're missing emails, which is bad for business.

New Poster

 • 

1 Message

6 years ago

@CCAntiSpam , I have also been experiencing this issue intermitantly for the past 8 or so months.  Would you be able to look into this issue for me as well?  Thank you for your time.

Gold Problem Solver

 • 

1.9K Messages

6 years ago

@Moyer1812 @leighc68 You should both message me with further details such as domain/email address, IPs if you know them.  Any of these data points can help isolate the issue.  Click on my name, look for the "Send a Message" button.

Regular Visitor

 • 

3 Messages

6 years ago

Unfortunately, I'm back here again requesting you unblock another domain for emails bein sent to me but me never recieveing.  This time I am apparently not getting them from various usernames at the domain @nj-septic.com  Please unblock this domain.  Amazingly, I get their spam-lite email with newsletters and products being sold but not individual user emails regarding specific work I need done/scheduling/invoices etc.  One only wonders about the various emails I should be getting that are getting blocked by a filter that seemingly has no idea what it is doing but I will never know because these emails don't get reported back to the sender as non-deliverable and they don't end up in my spam folder. this system is infuriating

Gold Problem Solver

 • 

1.9K Messages

6 years ago

@gregory_d_smith This should clear shortly.  I'm going to send you a PM about another potentially troubling item with your account. 

New Poster

 • 

3 Messages

6 years ago

I am not recieving all my emails. I am a member of a very large charity organization and if I don't get all my emails, I can't coordinate charity events. Our clients count on us and in some cases plan yearly charity events around our organization. Can you fix this?

Gold Problem Solver

 • 

1.9K Messages

6 years ago

@emtramone Should be resolved in about 20 minutes

New Poster

 • 

3 Messages

6 years ago

So far it's looking like that has fixed it. Thanks so much for the rapid response and fix.

New Poster

 • 

1 Message

6 years ago

I'm having this issue when sending email from my work email address to @comcast.net customers. I called your customer supposrt and they said my IP address is not blocked. Please help! I've had two separate customers in the past week. I would prefer this not continue. 

New Poster

 • 

3 Messages

6 years ago

I can't find anything on upper right to PM you.   Emails from riverscience-llc.com aren't going through to Comcast mailboxes.  Please advise,

 

Thanks,

Jan Watson

Gold Problem Solver

 • 

1.9K Messages

6 years ago

@bearnoble I responded to your PM

 

@jwatson261 This should be resolved in 15 minutes or so.

New Poster

 • 

3 Messages

6 years ago

Thank you!

Would you also look at barnettsbodyshop.com for same please.

Regular Visitor

 • 

4 Messages

6 years ago

domain is -

 

guilfordschools.org

Regular Visitor

 • 

4 Messages

6 years ago

Hi ... I am having the same problem. I would be happy to provide my domain name, but can't seem to figure out how to Direct Messages you. Please help!!!

 

 

New Poster

 • 

1 Message

6 years ago

Same problem receiving emails from permitmaster.com! 

forum icon

New to the Community?

Start Here