Email messages not being received by comcast customers

I have the same issue.

Please help!

@Arthurkkelly You need to provide further information.  If you're not getting email from a specific sender, you'll need to share that sender.  Alternately, you can PM me with that information if you don't want to share it here.

@CCAntiSpam I'm having the same issue - my clients with comcast.net emails are not receiving my emails in their inbox - not in spam or anything, and I'm getting no bounce backs.   Can I send you our domain to have this looked into?

@cwjthouse Yes, please PM us the information.

We are trying to send emails to @comcast.net patrons from @vanwezel.org and @tickets.com and patrons do not receive them. Please let me know what we can do to remedy this. 

Dear Comcast,

I have noticed this last week that a couple email that I have received for several years are no longer coming to me (my kids schools weekly bulletins and other communications from the school).  There might be others, but I don't know as they are not in a spam/junk folder, I am just not receiving them.  Any help would be appreciated.

Thank you,

ozzey

@apelectric If you'd like to send me a PM with further details, I can try to see what's going on.  Click on my name, and then choose "Send a Message"

@CCAntiSpam 

I am having this same issue, not receiving email communications from my kid's school. I've also checked junk/spam folders and there is nothing there. I've communicated with the school and they have confirmed my email is on the distrubition list but the emails never make it to my inbox.

I've asked other parents that also have a comcast.net email address and they all of a sudden stopped receiving these emails as well.  Please let me know what information you need to look into this. 

Thanks, 

Laura

@LA_14 I'll need the domain of the school.

Also, please ensure your spam folder is enabled.  Older accounts did not have this enabled by default.

@CCAntiSpam I'm not receiving e-mails from @parchment.com, either in inbox or SPAM folder.  I do have SPAM filtering enabled on my settings.  

There is a cost associated as I'm trying to get transcripts.  Is it possible to receive previously blocked e-mails, or do I need to have sender re-send?

@dsedillo55 I'm working to resolve the issue with parchment.com

It appears (as of yesterday at least) you do not have your spam folder enabled

https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

@rphillips6655 The messages from Outlook are being flagged as spam by them, we're honoring that.  You should be able to open a ticket with their support to remediate.  If not, I can try to reach out to a contact there.

@jamison_stover Going to send you a PM to get more details

Hi @CCAntiSpam 

I am not getting emails from specific users from the domain partneresi.com while emails from other users come in fine. Could you please look into this? Thanks