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@mbatalha I sent you a PM you can reply to. Check near the top of the page, it should tell you that you have "1 New Message"
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Hi everyone,
If you need help with not receiving emails, please let me know and send me a private message with your full name for help (click my name and then click the private message link on the top right).
I am a Comcast user and all of a sudden I am not receiving any emails at all. What's up with this. How do I resolve this?
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The issue that was causing the issue on Monday evening/Tuesday morning should be resolved now.
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@kpdillon Should be resolved in 15 minutes or so.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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kararoa! Thanks for reaching out and taking the time out of your schedule to let us know about your email concerns! I know how frustrating it is to not receive messages so I'll work with you until this is resolved.
You can find steps and the settings for your email configurations here: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email
I got your private message so I'll follow up with you there.
Ken
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@gapgolf Just put the domain of the email messages having the issue in this thread. That's typically sufficient to be able to find the problem.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am having the same problem. Invitation emails to complete a form sent from @gmail.com are not being received by any @comcast recipients. It worked fine in April and still works with @gmail recipients.
ChrisHB, Hi! Thanks for posting here! Are you sending these emails to comcast emails or are you one of the recipients who aren't getting the email?
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@Guitarfan25 I see your PM, going to check it now
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@gregory_d_smith Should be resolved in about 15 minutes, please let me know if that is not the case.
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ChrisHB, thanks for letting me know. If you send me a private message with your name, I can reach out to tech ops to have them look into this for you. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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I'm having a problem with emails from Neopets not coming through. Could someone please look into this for me? Thank you.
katrina2035 hey! Love Neopets. Have you attempted to see if they are in your spam folder? Can you check to see if your spam filter is active? If not, please activate it and then enable the "Save a copy" function then attempt to retest. If you have content in your spam folder form Neopets, you'll need to go through those emails and mark them as "not spam". 
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Thank you so much for the reply! I do have my spam filter active and the emails have never shown up in there either. They seem to be blocked from coming through at all somehow.
Got it! Do you have the "save a copy" option marked as well?
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@KrisR1 Could you send me a PM with some details about the email address they're going to and coming from? I'd like to see if we can resolve this for you.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hey All,
If you are using the native XFINITY connect suite, have the spam filter active with the option to save a copy enabled, and you're not getting new emails from select email address, please let me know by sending me a private message with your full name. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Resolved via PM
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@cawhite6 Should be resolved shortly
@isheehan we need some additoinal information, like a domain or the IPs you're trying to clean up.
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@cawhite6 So, it seems like we're getting a lot of complaints for spam from your systems. I'll have them tentatively delist your IP, but please be aware that if that continues, it may get flagged again.
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@isheehan I'm going to DM you. I'm not seeing an issue with your inbound messages, and I'd like to get more details.
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It's over time, adds up. I'm not going to disagree this should be a BANNER block, but that's not what happened in this case unfortunately.
Are you registered for our FBL? That would let you know how many complaints you might be getting.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@surelutions I don't see that domain in our logs, nor does it appear to have any DNS entries. Are you sure it's correct?
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@isheehan As I mentioned in the DM, I'm still waiting to hear back from SendGrid, the ESP for DonorsChoose.org. They said they would ask the Account Rep for that organization to remove your suppression list entry, that was on Tuesday. They may need to contact DonorsChoose for permission to do so.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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