Regular Visitor
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3 Messages
Email messages not being received by comcast customers
We are a high school and we send out nightly grade reports to parents, many of which are comcast customers. Sometime in mid December, those messages stopped being received. I have tested and captured packets and have determined that the messages are still being sent and accepted by comcast's email servers but then nothing happens. They just disappear.
Could you please put me in contact with the department that could help me determine why these messsages are not being delivered?
I have tried many different avenues over the past few months trying to get this resolved and they have all been dead ends.
Thank you,
Bob
jenniferq1
New Poster
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4 Messages
6 years ago
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lee8759
New Poster
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2 Messages
6 years ago
I am having the same issue with email messages not being received by comcast clients. My domain is doctornaturalmedicine.com
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@tracylynnco Please try again in about 15 minutes or so, and let us know if you're still seeing some issue. Thanks.
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addcrafter
New Poster
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1 Message
6 years ago
I am having the same problem with our work email - not one person with a comcast.net email can receive our emails, and that includes ME! I have tested it on my comast.net email with our domain, and my personal domain, both with Gmail MX records, so my work domain must be blacklisted. Can you please help?
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Emster123
New Poster
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1 Message
6 years ago
I am a Comcast user and all of a sudden I am not receiving any emails at all. What's up with this. How do I resolve this?
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Judydu
New Poster
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1 Message
6 years ago
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carol32353
Contributor
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177 Messages
6 years ago
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hrgirl135
New Poster
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1 Message
6 years ago
Having the same issue. Did not receive a single email from 7 pm last night until 8:02 am this morning which is VERY unusual. Where are my emails?
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mbatalha
New Poster
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1 Message
6 years ago
@CCAntiSpam I am having the same issue with sending to comcast customers. I am not sure how to DM you.
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@mbatalha I sent you a PM you can reply to. Check near the top of the page, it should tell you that you have "1 New Message"
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
The issue that was causing the issue on Monday evening/Tuesday morning should be resolved now.
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kpdillon
New Poster
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1 Message
6 years ago
Hi, unfortunately this does not seem to be resolved. I am sending email from stjamestheatre.org (which runs gsuite) and no person with a comcast email address is receiving emails. Can you please help?
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CCAntiSpam
Gold Problem Solver
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1.9K Messages
6 years ago
@kpdillon Should be resolved in 15 minutes or so.
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krarora
Regular Visitor
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1 Message
6 years ago
I have the same problem with emails from family members and from listservs. I cannot find where/how to change from POP to IMAP, if that is the recommended solution. Please help!
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XfinityKenF
Official Employee
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8K Messages
6 years ago
kararoa! Thanks for reaching out and taking the time out of your schedule to let us know about your email concerns! I know how frustrating it is to not receive messages so I'll work with you until this is resolved.
You can find steps and the settings for your email configurations here: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email
I got your private message so I'll follow up with you there.
Ken
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