rcschmidtjr's profile

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3 Messages

Friday, March 1st, 2019 12:00 PM

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Email messages not being received by comcast customers

We are a high school and we send out nightly grade reports to parents, many of which are comcast customers.  Sometime in mid December, those messages stopped being received.  I have tested and captured packets and have determined that the messages are still being sent and accepted by comcast's email servers but then nothing happens.  They just disappear.

 

Could you please put me in contact with the department that could help me determine why these messsages are not being delivered?  

 

I have tried many different avenues over the past few months trying to get this resolved and they have all been dead ends.

 

Thank you,

 

Bob

 

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New Poster

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4 Messages

6 years ago

Thank you for your help!

New Poster

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2 Messages

6 years ago

I am having the same issue with email messages not being received by comcast clients. My domain is doctornaturalmedicine.com

Gold Problem Solver

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1.9K Messages

6 years ago

@tracylynnco Please try again in about 15 minutes or so, and let us know if you're still seeing some issue.  Thanks.

New Poster

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1 Message

6 years ago

I am having the same problem with our work email - not one person with a comcast.net email can receive our emails, and that includes ME! I have tested it on my comast.net email with our domain, and my personal domain, both with Gmail MX records, so my work domain must be blacklisted.  Can you please help? 

New Poster

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1 Message

6 years ago

I am a Comcast user and all of a sudden I am not receiving any emails at all.  What's up with this.  How do I resolve this?

New Poster

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1 Message

6 years ago

I’m having the same problem.

Contributor

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177 Messages

6 years ago

Me too, In Chesterfield Va.

New Poster

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1 Message

6 years ago

Having the same issue. Did not receive a single email from 7 pm last night until 8:02 am this morning which is VERY unusual. Where are my emails?

New Poster

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1 Message

6 years ago

@CCAntiSpam I am having the same issue with sending to comcast customers. I am not sure how to DM you.

Gold Problem Solver

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1.9K Messages

6 years ago

@mbatalha I sent you a PM you can reply to.  Check near the top of the page, it should tell you that you have "1 New Message"

Gold Problem Solver

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1.9K Messages

6 years ago

The issue that was causing the issue on Monday evening/Tuesday morning should be resolved now.

New Poster

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1 Message

6 years ago

Hi, unfortunately this does not seem to be resolved.  I am sending email from stjamestheatre.org (which runs gsuite) and no person with a comcast email address is receiving emails.  Can you please help?

Gold Problem Solver

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1.9K Messages

6 years ago

@kpdillon Should be resolved in 15 minutes or so.

Regular Visitor

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1 Message

6 years ago

I have the same problem with emails from family members and from listservs. I cannot find where/how to change from POP to IMAP, if that is the recommended solution. Please help!

Official Employee

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8K Messages

6 years ago

kararoa! Thanks for reaching out and taking the time out of your schedule to let us know about your email concerns! I know how frustrating it is to not receive messages so I'll work with you until this is resolved. 

 

You can find steps and the settings for your email configurations here: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

 

I got your private message so I'll follow up with you there. 

 

Ken

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