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In both cases, I'll need the domain for the sent messages. I can take a look.
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Hi you guys! Thank you both for posting and welcome to the community. I was able to get @ComcastAntiSpam involved and they might be able to help you out. If you can supply them with the info they requested (when you get a chance) that would be awesome. Thanks!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Either put it in this thread, or send me a PM (Click on my name, and upper right should be a link for a Private Message)
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@DavidinHartford Give it a try now. I believe we've sorted out the issue.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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I responded to the PM that @EppingSeptic sent me.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Sorry, I thought I'd replied. Yes, we esclated the issue and it should be resolved going forward.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@6778700 This should be resolved shortly.
@Peters92 I need to know a bit more information. Could you gather the headers from one of your test messages and send it to me in a PM? (I can help you do that via PM if you don't know how)
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hello @gcmo, thanks for reaching out to our Forums! At this time, I am not showing this reported as a known issue reported to our national board. I would be more than happy to assist you with this email concern. Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hello @6778700, thanks for visiting our Forums! I do see it was stated that this issue should be resolved shortly but I wanted to confirm, has this issue been resolved on your end?
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@johnpainter So, the strange thing is that for about 48 hours, I didn't see any messages coming in for you at all. Not that we were flagging them as spam, they just weren't there. And then there was a large burst and now it looks normal again.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@jodylewis This should now be resolved.
As a side note, I'd recommend that you verify that your spam folder is enabled, and spam messages are being delivered to the Junk/Spam folder. It seems like you currently have that option disabled.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@jodylewis Based on a spam message that came in a few days ago, your setting was set to deliver spam messages to your inbox. It is currently set to put them in the Junk/Spam folder. And it looks like a few days before that your setting was configured to discard messages we believed to be spam. From what I can see, your settings are currently what I would consider to be proper for most users.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@6778700 I escalated this (again), and they said it's clear now and they've added some special tagging to "ensure" it doesn't happen again. They've also said they'll try to get me a more technical read-out of how this happened again.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Could you send me a PM with your boss's email address? I see if we can resolve this for you.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@lambcx This should be resolved in 15 minutes or so.
@jenniferq1 Could you provide more details, such as the name of the store sending these messages? Send me a PM if you'd rather not share this in public.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@jenniferq1 I've escalated the issue to the Lucky Brand ESP (The company that sends email on their behalf). I'm not seeing any messages come in to your account from them, which typically indicates that they've added you to an internal suppression list on their side (sorry, I know that's a bit technical)
@zachary00 Please try now, looks like some of the content in the message had been flagged due to user complaints
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@tracylynnco wrote:
I am having the same trouble - and my post got deleted for not meeting forum guidelines (sorry about that - Its my first post). I don't know how to PM to give my info. Thank you
You'll need to wait until someone asks you to send them a PM. Sending of unrequested PM's is also against the Forum Guidelines. 
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@tracylynnco Please try again in about 15 minutes or so, and let us know if you're still seeing some issue. Thanks.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
