rcschmidtjr's profile

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3 Messages

Friday, March 1st, 2019 12:00 PM

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Email messages not being received by comcast customers

We are a high school and we send out nightly grade reports to parents, many of which are comcast customers.  Sometime in mid December, those messages stopped being received.  I have tested and captured packets and have determined that the messages are still being sent and accepted by comcast's email servers but then nothing happens.  They just disappear.

 

Could you please put me in contact with the department that could help me determine why these messsages are not being delivered?  

 

I have tried many different avenues over the past few months trying to get this resolved and they have all been dead ends.

 

Thank you,

 

Bob

 

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Gold Problem Solver

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1.9K Messages

6 years ago

@jodylewis Based on a spam message that came in a few days ago, your setting was set to deliver spam messages to your inbox.  It is currently set to put them in the Junk/Spam folder.  And it looks like a few days before that your setting was configured to discard messages we believed to be spam.  From what I can see, your settings are currently what I would consider to be proper for most users.

New Poster

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4 Messages

6 years ago

Back to the same problem. My grandma tried sending me an email this morning from her Charter account. Only my Comcast e-mail is not receiving any of her e-mails.
Furthermore, none of her friends that have Comcast email is receiving her daily e-mails.
I receive her e-mails from my work account and yahoo account, not my Comcast.

I was told this issue was resolved and were back to square on.

Gold Problem Solver

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1.9K Messages

6 years ago

@6778700 I escalated this (again), and they said it's clear now and they've added some special tagging to "ensure" it doesn't happen again.  They've also said they'll try to get me a more technical read-out of how this happened again.

New Poster

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2 Messages

6 years ago

I am having the same issue.  My domain is doctornaturalmedicine.com

New Poster

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2 Messages

6 years ago

Same thing happening to me! I can get emails from my boss if it’s just her to me but if she sends a group email I don’t get the email. I had this problem a few years ago, not sure how it was resolved but it took months! Any help would be appreciated.
Lisa

Gold Problem Solver

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1.9K Messages

6 years ago

Could you send me a PM with your boss's email address?  I see if we can resolve this for you.

New Poster

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3 Messages

6 years ago

We are also having issues getting emails from our business domain (@239inspect.com) to deliver to our customers who use comcast email. Our emails neither deliver to their inbox nor their spam/junk folders. Thank you in advance for your assistance with this!

New Poster

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4 Messages

6 years ago

I am having the same problem.  I cannot receive emails from a store i get rewards from.  Recently, my friend tried to send me an e-card from this store and it never got to me.  This is how I noticed.  How can I fix this?

Gold Problem Solver

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1.9K Messages

6 years ago

@lambcx This should be resolved in 15 minutes or so.

 

@jenniferq1 Could you provide more details, such as the name of the store sending these messages?  Send me a PM if you'd rather not share this in public.

New Poster

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4 Messages

6 years ago

It is luckybrand it’s very strange i can’t receive anything from them but I have nothing blocked

New Poster

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2 Messages

6 years ago

Did you get my PM with boss email? Thank you

Gold Problem Solver

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1.9K Messages

6 years ago

@jenniferq1 I've escalated the issue to the Lucky Brand ESP (The company that sends email on their behalf).  I'm not seeing any messages come in to your account from them, which typically indicates that they've added you to an internal suppression list on their side (sorry, I know that's a bit technical)

 

@zachary00 Please try now, looks like some of the content in the message had been flagged due to user complaints

New Poster

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3 Messages

6 years ago

I am having the same trouble - and my post got deleted for not meeting forum guidelines (sorry about that - Its my first post).  I don't know how to PM to give my info.  Thank you

Expert

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31.8K Messages

6 years ago


@tracylynnco wrote:

I am having the same trouble - and my post got deleted for not meeting forum guidelines (sorry about that - Its my first post).  I don't know how to PM to give my info.  Thank you


You'll need to wait until someone asks you to send them a PM.  Sending of unrequested PM's is also against the Forum Guidelines.  Smiley Wink

New Poster

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3 Messages

6 years ago

Strike 2.  Sorry.  Thank you for letting me know.  I will be patient.

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