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Email from specific address sent directly to TRASH, not spam

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New Poster

Email from specific address sent directly to TRASH, not spam

 In the last month, very suddenly any email I get from the New York Times is sent directly to my trash, not spam. I get several newsletters sent from the New York Times that I read regularly and have been getting them without trouble until the last few weeks.  I deleted all of my filter rules, I tried both enabling the spam filter and disabling the spam filter and it makes no difference. These emails still go to trash.

 

When I called Comcast, the representative insisted this was a third-party application at fault. I told him I am using connect.xfinity.com to retrieve my mail, not a third party application. I got nowhere with this representative. I am thoroughly frustrated because this seems to be clearly an issue with Xfinity. What do I do to get it fixed? Here is the address of the sender.

 

nytdirect@nytimes.com

 

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New Poster

Re: Email from specific address sent directly to TRASH, not spam

Does no one have an answer?

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Expert

Re: Email from specific address sent directly to TRASH, not spam

If you are certain there is no filter in place causing this problem, I would call Comcast security and see what's going on.  But what you are describing screams "filter" to me.  Do you have the account enabled on another device using an app or client?

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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Frequent Visitor

Re: Email from specific address sent directly to TRASH, not spam

I agree that's what it sounds like, but I deleted all of my filters on the Xfinity email site. The weird thing is, in the last couple of days some of the emails from the New York Times make it to my inbox, but others go directly to trash. It's bizarre.