Community Forum

Email disappeared

Highlighted
New Poster

Email disappeared

Help! I have several years worth of messages in my account and yesterday everything disappeared! Today a few showed back up. How do I find out what happened and retrieve the rest of them? Thank you.
Highlighted
Official Employee

Re: Email disappeared

I've checked the server logs and its hard to tell what exactly caused it, but 2 email clients connected prior to moving a large amount of emails into trash. iPhone Mail and iPad Mail connected via IMAP and then logs of continous deletions of emails started. Check the trash on both devices and also check any "recover deleted email" options on the devices. You can also check the xfinity.com email recovery option for any of the emails. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Email disappeared

Thank you for the reply. I was able to recover some emails, but not everything. Would you know why that's the case? It hasn't been 30 days since this occurred. 

 

I'm still dumb-founded as to how the emails were deleted anyway. I had received notification the mailbox was getting full and then everything disappeared. Is this an automatic setting for email? 

 

~ Thanks,