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Do you have another device with the account enabled on it using POP3? If so, it may be downloading the messages and then deleting them from the server.
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@BAM wrote:
Setting on iPad look fine...i dont see where i need to make changes to prevent this from happening
Is the account enabled on either device using POP3? If so, that's what is likely causing this issue.
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@BAM wrote:
no...both are IMAP...is that what you are asking?
OK then in that case I'm going to escalate this thread to the forum admins for follow-up.
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@BAM do you have any custom rules created on any device you use to access the email?
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@BAM wrote:
Hello...thank you for getting involved and trying to help...This issue I’ve be inquiring about is actually for my wife who does a lot of work on her computer at home. I just asked her and she said she had no rules set up from certain senders and this issue is still happening.
FWIW, it would be better if she were the one posting here since it's her email that is having the problem.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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