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Email comes in then disappears!

BAM
Contributor

Email comes in then disappears!

Hello friends

OK here’s the issue. I’ll be working in my email either using Outlook or on the server and I’ll see a email come in and then it disappears real fast and it’s not in any folder. Also when I go to scan something to my email from my Bluetooth printer the same thing happens. I see it come in to my inbox and then disappears real quick.

Any ideas?
Latoque
Expert

Re: Email comes in then disappears!

Do you have another device with the account enabled on it using POP3?  If so, it may be downloading the messages and then deleting them from the server.



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BAM
Contributor

Re: Email comes in then disappears!

Yes an iPad and iPhone..I’ll check the settings when I get home... I’m not sure what setting got changed...everything used to be fine just started doing it in the last few weeks.

Thanks for your reply..I’ll report back.
BAM
Contributor

Re: Email comes in then disappears!

Setting on iPad look fine...i dont see where i need to make changes to prevent this from happening

Latoque
Expert

Re: Email comes in then disappears!


@BAM wrote:

Setting on iPad look fine...i dont see where i need to make changes to prevent this from happening


Is the account enabled on either device using POP3?  If so, that's what is likely causing this issue.



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BAM
Contributor

Re: Email comes in then disappears!

no...both are IMAP...is that what you are asking?

Latoque
Expert

Re: Email comes in then disappears!


@BAM wrote:

no...both are IMAP...is that what you are asking?


OK then in that case I'm going to escalate this thread to the forum admins for follow-up.

 



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ComcastCSAEmail
Official Employee

Re: Email comes in then disappears!

@BAM do you have any custom rules created on any device you use to access the email?


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BAM
Contributor

Re: Email comes in then disappears!

Hello...thank you for getting involved and trying to help...This issue I’ve be inquiring about is actually for my wife who does a lot of work on her computer at home. I just asked her and she said she had no rules set up from certain senders and this issue is still happening.
Again
Expert

Re: Email comes in then disappears!


@BAM wrote:
Hello...thank you for getting involved and trying to help...This issue I’ve be inquiring about is actually for my wife who does a lot of work on her computer at home. I just asked her and she said she had no rules set up from certain senders and this issue is still happening.

FWIW, it would be better if she were the one posting here since it's her email that is having the problem.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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BAM
Contributor

Re: Email comes in then disappears!

She’s not one to post on these forums is why I was trying to figure it out for her. No worries..I understand..thanks