Email address suddenly being blocked

[mrhershey]

I have suddenly stopped receiving emails from a certain email address, and previously had been receiving for years. It is not going in to spam folder.

[VWBM]

Somewhat the same thing happened to me 2 weeks back. The recipient let me know that an email they sent to me, bounced back to them. They did not type my email address incorrectly as they just clicked "reply" to an email I sent to them. They were later able to send it successfully. Have also noted a large number of spam email lately. So, I do not have an answer for you, but can validate that something is not quite right. 

[mrhershey]

Thanks for response.
Very frustrating. I really need to recieve the emails.
I don't know what else to do
Hoping that a moderator will jump in with advice

[Latoque]

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@mrhershey wrote:
Thanks for response.
Very frustrating. I really need to recieve the emails.
I don't know what else to do
Hoping that a moderator will jump in with advice

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Call Comcast security to see if there is a blocking issue for that sender's domain-------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

[mrhershey]

Called Comcast security, but not able to resolve the issue.

[ComcastCSAEmail]

feel free to click on my name and send me a message with the email you are having this issue with. (To and From)

[mrhershey]

How do I send message?
When I click on your name, I don't see an option.
Thanks

[mrhershey]

Is the private messaging feature something that needs to be activated by moderator?
I am trying to send message with details about issue but don't seem to have capabilities to send message

[jlee66993533]

Check your filter rule.  My comcast email was recently hacked where emails from Amazon were going to an Outlook account. 

[mrhershey]

I did check filter rules, but that doesn't seem to be a problem.

[ComcastCSAEmail]

it may take some time to appear, but for the time being can you please post the domain in here.
(example: abcdefg.com)

[mrhershey]

@torahlinks.org

[ComcastCSAEmail]

looking at our server logs the domain has succesfully delivered all emails to our subscribers in the past 14 days. If you are not receiving emails from the domain, the domain will need to investigate why. Comcast is not blocking or filtering the domain.

[mrhershey]

I was finally able to send you a private message, with more details about email addresses.
Not sure if that info would help shed any more light on situation

[ComcastCSAEmail · Accepted solution]

it was only able to confirm that the domain is not sending you emails. You will want to follow up with the domain on the reason why if you are subscribed to receive emails from them. 

[mrhershey]

Ok thanks for your help.