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Email address suddenly being blocked

mrhershey
Regular Contributor

Email address suddenly being blocked

I have suddenly stopped receiving emails from a certain email address, and previously had been receiving for years. It is not going in to spam folder.

VWBM
Frequent Visitor

Re: Email address suddenly being blocked

Somewhat the same thing happened to me 2 weeks back. The recipient let me know that an email they sent to me, bounced back to them. They did not type my email address incorrectly as they just clicked "reply" to an email I sent to them. They were later able to send it successfully. Have also noted a large number of spam email lately. So, I do not have an answer for you, but can validate that something is not quite right. 

mrhershey
Regular Contributor

Re: Email address suddenly being blocked

Thanks for response.
Very frustrating. I really need to recieve the emails.
I don't know what else to do
Hoping that a moderator will jump in with advice
Latoque
Expert

Re: Email address suddenly being blocked


@mrhershey wrote:
Thanks for response.
Very frustrating. I really need to recieve the emails.
I don't know what else to do
Hoping that a moderator will jump in with advice

Call Comcast security to see if there is a blocking issue for that sender's domain-------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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mrhershey
Regular Contributor

Re: Email address suddenly being blocked

Called Comcast security, but not able to resolve the issue.
ComcastCSAEmail
Official Employee

Re: Email address suddenly being blocked

feel free to click on my name and send me a message with the email you are having this issue with. (To and From)


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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mrhershey
Regular Contributor

Re: Email address suddenly being blocked

How do I send message?
When I click on your name, I don't see an option.
Thanks
mrhershey
Regular Contributor

Re: Email address suddenly being blocked

Is the private messaging feature something that needs to be activated by moderator?
I am trying to send message with details about issue but don't seem to have capabilities to send message
jlee66993533
Regular Visitor

Re: Email address suddenly being blocked

Check your filter rule.  My comcast email was recently hacked where emails from Amazon were going to an Outlook account. 

mrhershey
Regular Contributor

Re: Email address suddenly being blocked

I did check filter rules, but that doesn't seem to be a problem.
ComcastCSAEmail
Official Employee

Re: Email address suddenly being blocked

it may take some time to appear, but for the time being can you please post the domain in here.
(example: abcdefg.com)


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
mrhershey
Regular Contributor

Re: Email address suddenly being blocked

@torahlinks.org
ComcastCSAEmail
Official Employee

Re: Email address suddenly being blocked

looking at our server logs the domain has succesfully delivered all emails to our subscribers in the past 14 days. If you are not receiving emails from the domain, the domain will need to investigate why. Comcast is not blocking or filtering the domain.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
mrhershey
Regular Contributor

Re: Email address suddenly being blocked

I was finally able to send you a private message, with more details about email addresses.
Not sure if that info would help shed any more light on situation
ComcastCSAEmail
Official Employee

Re: Email address suddenly being blocked

it was only able to confirm that the domain is not sending you emails. You will want to follow up with the domain on the reason why if you are subscribed to receive emails from them. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
mrhershey
Regular Contributor

Re: Email address suddenly being blocked

Ok thanks for your help.