Email account hacked comcast security not able to help

has anyone else had their email account hacked and a forwarding email setup by the hacker?  This happened to me over the weekend and when i discovered it I was shocked that comcast security could not remove the forwarding email from my account (I had to do it myself) and they could not provide me any of the forwarded emails so I could tell if the hacker had gotten any PII.  They basically said it was my problem after escalating this 2 times with the securoty team.  Anyone else go through this with comcast?  How did you resolve issue in the end?