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Email access

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Email access

My wife cannot access her email from any other location other than our desktop computer. When she tries from any other computer or Iphone she gets a message that her username and password don't match?? It has to be correct since she can access it form our desktop. We also changed the password and get the same result?? Anyone have any suggestions??

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Expert

Re: Email access

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing SMTP server. Did you do that? If not, to change it for the SMTP server;

In iOS  go to "Settings" on the home screen, then scroll down to"Accounts & Passwords", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net" again. On the next screen, tap "smtp.comcast.net", and you will see the password. Change it and then tap "Done" in the upper right-hand corner of the screen.



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