rmthomas's profile

Regular Visitor

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3 Messages

Monday, July 20th, 2020 6:00 PM

Closed

Email Stopped Working over Home WiFi

Five days ago both my wife and my Comcast email stopped working over home WiFi. If we turn off WiFi and connect over cell network things work fine. Also tried using Gmail app to map the Comcast account and it won't map until I turn off home WiFi. Away from the home on WiFi it works just fine. Somehow the home router is blocking the Comcast mail. Any ideas?

Official Employee

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1K Messages

5 years ago

i would have them check their email supression lists and also look at the raw logs of when the email is being sent because looking at our logs, we aren't even getting an indication that they are trying to deliver emails to you.

Regular Visitor

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4 Messages

5 years ago

Can someone help me with this as well. Today, we can no longer send email on any device or OS. If I turn wifi off and go to cellular, we can send. any help would be appreciated

Visitor

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1 Message

4 years ago

Not seeing any solution to this problem posted . Having same difficulty. Changing to another provider

Problem Solver

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908 Messages

Hey there @ldcmarie! So sorry to hear you are having trouble with your email, as well. My team can help. Please send me a private message and include your first and last name, along with your complete service address to get started. Ttys!

I no longer work for Comcast.

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