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Email INBOX recovery

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Frequent Visitor

Email INBOX recovery

When I logged into my email today, I found that all of my INBOX messages sent to me before Saturday, September 12, 2020 were missing.  How can I recover them?  Messages in other mailboxes like SENT or other folders I've created are all still there back to the date I first used Comcast email (2006), so this is just an INBOX problem.

 

 

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Expert

Re: Email INBOX recovery

As a precaution, I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong. 


You could also check your settings to see if a filter has been set up to direct your emails someplace else.  Also, right-click on the Trash folder and then on "Recover deleted items" to see if they are in that folder.  Then call Comcast security and ask them to recover the missing emails-------------

 

Comcast Customer Security Assurance-------------------

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