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Are you using only the webmail interface and a browser to access the email? How are you searching? Did you try using a date range like 01/20/2017-04/09/2018? Can you scroll past the 2020 emails? Do you have any folders you created, and if so, can you see anything in them?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
