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Email Automatically Changing to "Read" Status

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Regular Visitor

Email Automatically Changing to "Read" Status

Hello All,

For some reason, when I open emails now they don't automatically change to "Read" status.  How can I get that changed?

Thanks!

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Problem Solver

Re: Email Automatically Changing to "Read" Status

How/what app are you using to open email?

Joe V
(not a Comcast employee, just another paying customer)
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Regular Visitor

Re: Email Automatically Changing to "Read" Status

Hi Joe!

 

Thanks for your reply!  I'm just using the Comcast email application with Chrome.  Another problem I'm now having is once I open an email to read it, it no longer is listed in my inbox.  I have to do a search to find it again.  Any ideas on the that problem also?

 

Thanks!!

Nels

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Problem Solver

Re: Email Automatically Changing to "Read" Status

Have you tried other browsers, to see if it is related to Chrome?

Joe V
(not a Comcast employee, just another paying customer)
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Regular Visitor

Re: Email Automatically Changing to "Read" Status

Hi Joe,

It turns out that it is working now.

Thanks!

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Problem Solver

Re: Email Automatically Changing to "Read" Status

Good...anything changed that you know of?  Or, just started working?  Might have been account/database related glitch that somehow cleared itself up or someone reset something.

Joe V
(not a Comcast employee, just another paying customer)
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Regular Visitor

Re: Email Automatically Changing to "Read" Status

Hi Joe,

 

It started happening again and it is specific to Chrome.  What's worse is when I open one to read it, sometimes it snaps back to my inbox list but the email I had opened is no longer in the list.  Even if it stays open, as soon as I click the back button, the email is no longer in the list.  The only way to get it back is to remember enough about it to successfully find it in a search.  Even checking other folders manually I can't find it.  Any suggestions?

 

Thanks!

Highlighted
Problem Solver

Re: Email Automatically Changing to "Read" Status

You might need to use a different browser until the issue with Chrome gets fixed...is there an option in Chrome settings to give feedback?
Joe V
(not a Comcast employee, just another paying customer)