Email Automatically Changing to "Read" Status

[njbergstrom]

Hello All,

For some reason, when I open emails now they don't automatically change to "Read" status.  How can I get that changed?

Thanks!

[jav6joev]

How/what app are you using to open email?

[njbergstrom]

Hi Joe!

Thanks for your reply!  I'm just using the Comcast email application with Chrome.  Another problem I'm now having is once I open an email to read it, it no longer is listed in my inbox.  I have to do a search to find it again.  Any ideas on the that problem also?

Thanks!!

Nels

[jav6joev]

Have you tried other browsers, to see if it is related to Chrome?

[njbergstrom]

Hi Joe,

It turns out that it is working now.

Thanks!

[jav6joev]

Good...anything changed that you know of?  Or, just started working?  Might have been account/database related glitch that somehow cleared itself up or someone reset something.

[njbergstrom]

Hi Joe,

It started happening again and it is specific to Chrome.  What's worse is when I open one to read it, sometimes it snaps back to my inbox list but the email I had opened is no longer in the list.  Even if it stays open, as soon as I click the back button, the email is no longer in the list.  The only way to get it back is to remember enough about it to successfully find it in a search.  Even checking other folders manually I can't find it.  Any suggestions?

Thanks!

[jav6joev]

You might need to use a different browser until the issue with Chrome gets fixed...is there an option in Chrome settings to give feedback?