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Email Account Error - Temporarily Blacklisted IP address

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Regular Visitor

Email Account Error - Temporarily Blacklisted IP address

I'm having intermittent email account errors when accessing my Xfinity account from my second home.  I'm using Apple Mail on a Macbook air using wifi connected to the interet.  I have full access to the internet, but when my Mail app attempts to connect to my Comcast mail server, I get the message: Online Status - Temporarily blacklisted IP address - try again later.  Some emails will come through periodically, but in general there is no email access through the wifi router.  I am able to access email on the Macbook when I use a cellular connection via my phones hotspot function.

 

Any ideas how to keep my wifi IP address from being blacklisted by Comcast?

 

Thanks in advance.

 

Rich

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Official Employee

Re: Email Account Error - Temporarily Blacklisted IP address

Hello, horigan! Welcome to the Xfinity Forums.

I know how important it is to get each email, especially with so many people online these days. You will need to reach out to our Security Assurance team at 888-565-4329. 


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Official Employee

Re: Email Account Error - Temporarily Blacklisted IP address

@horigan 

 

Hello,

 

I am sending you a private message to gather more info.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Email Account Error - Temporarily Blacklisted IP address

Thanks for the PM.  I'll provide the IP when I get back to that house next week.