FIXED! After months of asking about the improper email paragraph spacing and getting no response by phone, email and on this Forum, I FINALLY got ahold of someone with Comcast (through Facebook, of all places!) who understood what I was talking about and wanted to help. It took a couple of weeks of back-and-forth, but she set up a meeting, discussed it, and was successful in getting it changed. I have been doing test emails for the last week, and the problem has finally been fixed. SINGLE SPACES ARE NOW SINGLE SPACES AND DOUBLE SPACES ARE NOW DOUBLE SPACES.
A simple and silly problem that was started with a change to the email system over a year ago, and a problem that no other email provider (Gmail, Yahoo, Hotmail or others have). I've seen numerous complaints by others about it on this forum, with no result, so it's a relief to have gotten some assistance.
At some point, departments within Comcast need to start communicating with one another instead of all heading off in their own directions and, worse, letting problems continue as long as this one. I hope this reaches others who have been trying to get it fixed. And my thanks to "Chris," the person with Comcast who took the initiative on this and got results!
Thank you SO much for getting this fixed. This has been a low-grade annoyance on Xfinity email for a very long time. Finally, what you see is what you get.
How did you fix this?
I had tried every level for over a year--this forum, telephone and chat support, corporate level emails, and others I can't remember, all to no avail, but I finally stumbled across the Xfinity Facebook Page. I took a shot and submitted the problem in a message and, lo and behold, they replied and jumped right on it. It took a few weeks, during which they raised thed issue with others, set up a meeting and somehow got it fixed. I received updates from them along the way. I was impressed. I noticed it was fixed before they got word -- communications within the company appear to be very poor. Hopefully, the fix is permanent!
If I encounter another problem, I'll go to Facebook! 🙂