Regular Visitor
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3 Messages
I haven't been able to log into the comcast e-mail server since 9/23/2020 around 3 pm to check e-mail. It was working fine before that. In trying to trouble shoot the issue on my end I inadvertantly changed my e-mail address on comcasts website where I could login and check e-mail but prefer outlook and want to go back to my previous e-mail address. I contacted comcast customer service this morning about this and was told by Anjani that there was an issue with comcasts e-mail server and it was being worked on and I would be able to go back to my previous e-mail address when the issue is resolved in about an hour and that he had escalated my report. Two hours later I still can't log into comcasts email server through outlook. I have to login with the e-mail address I accidently changed to on the comcast webpage. I don't want to have to change my e-mail contact info on websites I do business with but may have to at this point. It was my error trying to figure this issue out on my end and I probably should just call customer service on the phone. Anyone else having e-mail issues that may or may not be resolved yet?
Latoque
Expert
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29.7K Messages
5 years ago
When a user ID (that part of the email address to the left of the @ symbol) is changed or deleted, it is suspended for 90 days, and then released back into the pool of available IDs for any Comcast customer that wants to claim it. But you can try calling Comcast security and see if they can reinstate it for you. But undertstand that they might not be able to reinstate any emails that were in that Inbox---------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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