Community Forum

E-mail trouble

jkwalker58
Regular Visitor

E-mail trouble

I just discovered that my Comcast e-mails are not being received by all recipients. This is problematic as it is the e-mail address I use to respond to my business client's questions. Luckily one potential client included her phone number in her e-mail to me and I was able to contact her telling her I had sent her an e-mail response. She checked and it was not there. I resent the e-mail several times and even sent to her work e-mail address just in case. She received none of them. I then proceeded to work with my husband sending him tests e-mails to his gmail address. He did not receive them. This is very concerning to me as this is my business e-mail.  

Again
Expert

Re: E-mail trouble


@jkwalker58 wrote:

I just discovered that my Comcast e-mails are not being received by all recipients. This is problematic as it is the e-mail address I use to respond to my business client's questions. Luckily one potential client included her phone number in her e-mail to me and I was able to contact her telling her I had sent her an e-mail response. She checked and it was not there. I resent the e-mail several times and even sent to her work e-mail address just in case. She received none of them. I then proceeded to work with my husband sending him tests e-mails to his gmail address. He did not receive them. This is very concerning to me as this is my business e-mail.  


Residential email was never meant to be used as business email, even for a small business.

 

You might want to check into Google Workspace for $6 a month, which offers you so much more than what Xfinity residential email could.


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jkwalker58
Regular Visitor

Re: E-mail trouble

@Again I am only talking a couple of e-mails a month, not a huge amount.  I would hope my Comcast e-mail could handle that.  

ComcastAmira
Official Employee

Re: E-mail trouble

Hello @jkwalker58, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you being a customer with us. I am sorry to hear about the email issues you have been experiencing, I know how important it is to have a functioning email, and how this would cause you some frustration and inconvenience. We definitely want to further look into this for you.

 

Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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jkwalker58
Regular Visitor

Re: E-mail trouble

Can I get an update on this problem?  I have client e-mails I need to send this morning ASAP.