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E-Mail going to trash at end of current day, then we start over next day.

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Regular Visitor

E-Mail going to trash at end of current day, then we start over next day.

Comcast E-Mail goes to trash automatically at end of current day. Moves from current date to TRASH at midnight. I only see e-mail in the in box for current day all others go to trash.

Comcast has been working on it for 5 weeks now. Takes three hours to go through all levels of security. Then they say we will work on it and call me back but they never do. I have 4 case numbers.

 

Any suggestions ????????

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Official Employee

Re: E-Mail going to trash at end of current day, then we start over next day.

@high_voltage Is this happening on the webmail or in an email client like Outlook?


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Highlighted
Regular Visitor

Re: E-Mail going to trash at end of current day, then we start over next day.

IN THE WEB BROUSER WHEN LOG IN TO xXFINITY CONNECT. 

As of today 4-2-2020 still not working

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Official Employee

Re: E-Mail going to trash at end of current day, then we start over next day.

@high_voltage gotcha, because im seeing a lot of transactions on our server coming from a Microsoft Outlook and then shorty after a lot of deletions being made by the Outlook email client. If this is not you, then i suggest you secure your email account with a password and secret questions change. Also run Anti-Virus and Anti-Malware scans on any devices you use to access your email. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!