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Don’t recognize this device?

Highlighted
Regular Visitor

Don’t recognize this device?

Got this email from Xfinity: So...Change Password? Should I change my User ID??? What Else? Is my acct. secure? Does this represent an attempted or successful HACK? WHO do I TALK to to find out? What #sWhat Email @ Xfinity or Comcast?? NO easy route to checkaccount security. Phone Menus LOUSY at helping.

Did you sign in from a
new device?

 
Your Xfinity ID was used to sign in to your Xfinity account.

Date:
 
January 30, 2020, 8:45 AM EST
Device:
 
Windows
Browser:
 
Opera
Location:
 
United States

If this looks familiar, you’re all set.

Don’t recognize this device?


Reset your password to keep your account secure.
Highlighted
Expert

Re: Don’t recognize this device?


@drbobingv wrote:

Got this email from Xfinity: So...Change Password? Should I change my User ID??? What Else? Is my acct. secure? Does this represent an attempted or successful HACK? WHO do I TALK to to find out? What #sWhat Email @ Xfinity or Comcast?? NO easy route to checkaccount security. Phone Menus LOUSY at helping.

Did you sign in from a
new device?

 
Your Xfinity ID was used to sign in to your Xfinity account.

Date:
 
January 30, 2020, 8:45 AM EST
Device:
 
Windows
Browser:
 
Opera
Location:
 
United States

If this looks familiar, you’re all set.

Don’t recognize this device?


Reset your password to keep your account secure.

Did you check your email from another device that you normally do?


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: Don’t recognize this device?

No one on the account signed in on a new device. No one uses Opera.
Highlighted
Expert

Re: Don’t recognize this device?


@drbobingv wrote:

Got this email from Xfinity: So...Change Password? Should I change my User ID??? What Else? Is my acct. secure? Does this represent an attempted or successful HACK? WHO do I TALK to to find out? What #sWhat Email @ Xfinity or Comcast?? NO easy route to checkaccount security. Phone Menus LOUSY at helping.

Did you sign in from a
new device?

 
Your Xfinity ID was used to sign in to your Xfinity account.

Date:
 
January 30, 2020, 8:45 AM EST
Device:
 
Windows
Browser:
 
Opera
Location:
 
United States

If this looks familiar, you’re all set.

Don’t recognize this device?


Reset your password to keep your account secure.

Are you sure it's a legitimate email?  To check, see here-----------------

 

https://customer.xfinity.com/help-and-support/internet/comcast-verified-email/



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!