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Device unpaused in app but internet still paused

Catania2943
New Poster
‎08-22-2020 03:02 PM

Device unpaused in app but internet still paused

Hello,
I checked that my laptop is unpaused in the xfinity app; however, when I try to browse using Google Chrome, I get a message that says my device is paused. This only occurs on certain websites, Amazon being one. Any help is appreciated.
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Latoque
Expert
‎08-23-2020 12:57 PM

Re: Device unpaused in app but internet still paused

Try clearing cache and history in Chrome, then close it out and restart it in a fresh session.  Also, does the same thing happen if you use a different browser?



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