Community Forum
Top

Device unpaused in app but internet still paused

Highlighted
Catania2943
New Poster
‎08-22-2020 03:02 PM

Device unpaused in app but internet still paused

Hello,
I checked that my laptop is unpaused in the xfinity app; however, when I try to browse using Google Chrome, I get a message that says my device is paused. This only occurs on certain websites, Amazon being one. Any help is appreciated.
0 Likes
Reply
Highlighted
Latoque
Expert
‎08-23-2020 12:57 PM

Re: Device unpaused in app but internet still paused

Try clearing cache and history in Chrome, then close it out and restart it in a fresh session.  Also, does the same thing happen if you use a different browser?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0 Likes
Reply
Visit Our Help Communities