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Deleting more than 1 email when I delete only 1

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Deleting more than 1 email when I delete only 1

When I delete an email, often the email above or below it will be deleted as well.  I have to go to trash and move it back to the inbox.  I noticed it first in June and thought it would be fixed, but it is still happening.  Any help would be appreciated!

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Expert

Re: Deleting more than 1 email when I delete only 1

Are you using only the webmail UI to access the email?  Or an app or desktop client?



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Re: Deleting more than 1 email when I delete only 1

I am using it on a desktop computer on Google Chrome and Microsoft Edge.  It deleted multiple emails in both browsers.

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Re: Deleting more than 1 email when I delete only 1


@honor1 wrote:

When I delete an email, often the email above or below it will be deleted as well.  I have to go to trash and move it back to the inbox.  I noticed it first in June and thought it would be fixed, but it is still happening.  Any help would be appreciated!


Are you sure you don't have the boxes checked for more than the email you want to delete?  If you have two of them checked, deleting one will take the other one with it.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Re: Deleting more than 1 email when I delete only 1

I am 100% sure!