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Deleted emails disappear

Judycias
New Poster

Deleted emails disappear

The last 6 months of deleted messages have disappeared. The first message in the deleted folder this morning was from May. I have no idea what happened to my messages from May-December. They are gone on both my iPhone and iPad.

 

chh7699
New Poster

Re: Deleted emails disappear

They lost some of my emails also. My trash only has the last month. Why???

Latoque
Expert

Re: Deleted emails disappear


@chh7699 wrote:

They lost some of my emails also. My trash only has the last month. Why???


Assuming you are talking about the Appsuite webmail, anything in the Trash folder is supposed to be deleted two weeks from the day it was put there.  

 

Spam is stored for 7 days or 2,000 messages, whichever comes first
Trash is stored for 14 days or 5,000 messages, whichever comes first

 

After they drop out of Trash they go to "the Dumpster", which you can access by right-clicking on the Trash folder and selecting "Recover deleted items".  Then they remain in the dumpster another 30 days or so, and will then drop out and no longer be recoverable.



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