Deleted User ID Still Receiving Emails

[pyewackett9]

As the primary account user, I deleted my account's 7th user ID last week in anticipation of needing to eventually create a new 7th ID (and its accompanying new email address).  The "old 7th" seemed to be removed easily enough; it's no longer displayed under the User tab.  

But this old 7th is still getting emails - all from Xfinity, since I didn't use it for anything else.  Since it no longer shows up under the User tab, I'm at a loss as to what to do.  Can anyone help?

TIA - pye

[Latoque · Accepted solution]

How are you accessing the email?  When a user ID (that part of the email address to the left of the @ symbol) is changed or deleted, it is suspended for 90 days.  However, the account is not 'dead' yet.  For that 90 day period it is still active in the background--------you just can't get at it any more using the webmail interface.  But if you have the account enabled in a desktop client like Thunderbird or Outlook, or in the mail app on a mobile device, you can actually still keep using the account until you hit the 90 day limit.  Then it should just go away.

[pyewackett9]

Latoque, you've just switched on the light bulb over my head.  That makes total sense.  A la Monty Python's parrot, it's not dead yet, it's just resting (for 90 days).  

I've been accessing the removed user ID's email on my Mac laptop through Mail v10.3 rather than through the Xfinity site.  So, if I understand you correctly, once the 90 days are over, that access will be gone, this old 7th user ID will be up for grabs, and I can create a new 7th user ID with a new email address.

Thanks for replying so quickly.  I appreciate the input! - pye

[Latoque]

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@pyewackett9 wrote:

Latoque, you've just switched on the light bulb over my head.  That makes total sense.  A la Monty Python's parrot, it's not dead yet, it's just resting (for 90 days).  

I've been accessing the removed user ID's email on my Mac laptop through Mail v10.3 rather than through the Xfinity site.  So, if I understand you correctly, once the 90 days are over, that access will be gone, this old 7th user ID will be up for grabs, and I can create a new 7th user ID with a new email address.

Thanks for replying so quickly.  I appreciate the input! - pye

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I conducted an experiment a while back using Mac Mail by creating a secondary account just for this purpose and that is what happened.  However, I think you should still be able to create the new 7th account in Comcast because  you "deleted" the old one.  I'm not 100% sure on that.  Try it and see if it works.  But in the meantime, if you leave that account enabled in Mac Mail, you should still be able to use it until the end of the 90days.