Community Forum

Delete mail folder in comcast webmail

Highlighted
Regular Visitor

Delete mail folder in comcast webmail

How do I permanently delete a mail folder in Comcast mail?

I created a mail folder, and I no longer need it. I've tried to delete it by clicking on the folder, then clicking on the three horizontal bars to the right of the folder name, and selecting 'delete.' The folder is deleted.

When next I sign into comcast.net email, the folder is back. I do the same thing as before, and the same thing happens. The only difference is that previously deleted folders have been moved to my 'Trash' folder. I delete them from that folder, but soon enough, the folder I want permanently deleted appears again in my list of folder.

Highlighted
Expert

Re: Delete mail folder in comcast webmail

I tried it using Firefox on my iMac, and I cannot duplicate what you are describing.  If I delete a folder it goes to Trash, and if I delete again from there it's gone and does not come back when I sign out and back in again.  Try using a different browser and see if the same thing happens.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: Delete mail folder in comcast webmail

Thanks for the reply. I don't think the browser is the problem. Rather, it's comcast, inasmuch as I'm using a browser to access comcast's mail servers. I'll try accessing the webmail with Microsoft Edge (I don't use Firefox), and delete the folder. Stay tuned....

Highlighted
New Poster

Re: Delete mail folder in comcast webmail

Have you had any success in removing the folder because I am having the same issue? Please let me know if you figured it out. 

Highlighted
New Poster

Re: Delete mail folder in comcast webmail

I figured it out.

Go to the Gear tab in the upper right part of the browser and click on settings

then go to accounts, you will see a list of all the emails/folders you don't want just hit the trash can...