dhrabchak's profile

New Poster

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1 Message

Wednesday, May 6th, 2020 8:00 AM

Closed

Customer support

Customer support is totally useless.  I need to TALK TO A REAL PERSON!  Email today is impossibly slow.  My wife cannot even receive emails on her iphone.   She gets a "imap.comcast.net  is not responding" message.  I cannot even open emails on my new desk top.  Comcast does not porvide phone numbers for tech support.  

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Gold Problem Solver

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26.5K Messages

5 years ago

Please see https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email. You can call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. 

Frequent Visitor

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10 Messages

5 years ago

I have had multiple troubles with Comcs since December and dbefore the covid nonsense, I was finally shunted tho the Phillipines where  they couldn't be understood and knww less thqan noting; I finally stopped keeping a record at 40 hours on the phone with 31 people. Now they just take your money and flip you off. It's impossible and a monoply.

Visitor

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1 Message

4 years ago

The lack of being able to speak with a live agent is so unacceptable.  A customer based company should have live support even after hours, but you can never get by the automated service unless you have  a billing issue.  This is the worst cable company for support, Cox cable at least lets you speak with a live person.  If I could get their service in my area, believe me, I as well as others would be standing in line to change over.  My contract is up next year and I will probably go away from cable and internet with Xfinity.  Lots of options out there...I will not be renewing my contract with Comcast/Xfinity.

Expert

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29.7K Messages

@user_073f76

You are responding to a year-old thread.  If you have a question or issue please start your own thread in the Customer Service forum.  This one is being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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