Hello. As of today, any emails I send that have a shared Dropbox link pasted into them get trapped in the Comcast webmail/Xfinity Connect Spam folder, even though I've sent them from my own Comcast email address (using Outlook for Mac). I've done a few tests and it's specifically Dropbox links that cause the outgoing email to get caught (intended receipients do not receive the email, so it's caught in the sending/outgoing process). The original emails show up in my Outlook Sent folder, but again, they get caught in the Comcast Spam folder I see when logged into webmail/Xfinity Connect. Can someone please help! I need to be able to share links via email to send files and haven't had any trouble with this until today! Thank you!
If @ComcastAntiSpam or another employee doesn't help you here, Comcast Security Assurance may be able to tell you what the problem is. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so be persistent, and keep at them until you get a satisfactory resolution.
@Ftlog Could you go into your webmail and mark one of the messages in your spam folder as "Not Spam"?
I did that previously and it then sent the emails that were in the Spam folder, but the next test I sent was caught in there again.
@Ftlog Yes, we needed a sample of the message for analysis. The more you mark as "Not Spam" the more it trains the filters, but sometimes we prefer to have one for analysis.
For what it's worth, it seems the emails with the Dropbox links are going through fine again now. I'm not sure if something was changed on Comcast's end, but I didn't change anything. Fingers crossed this issue doesn't come up again.
@Ftlog Sorry I hadn't responded. The example from your "Not Spam" report was enough to help them figure out why it was being incorrectly flagged. Thanks for the assist.