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Comcast.net email addresses

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Frequent Visitor

Comcast.net email addresses

I've been getting error messages for comcast.net email addresses starting about 3-4 months ago.  I've been on and off with the Business Support Team several times to try and solve several issues.

 

I've been told that my comcast.net email addresses won't be supported ,or maybe the better term is not used by Xfinity anymore.  They're getting rid of the comcast addresses if I understood correctly.    

 

Here is the latest problem to surface;

 

I have an email that says credentials are invalid. How do I fix?
Error
Your mail account m@comcast.net was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again.
 
How do I fix this problem?
How do I delete this and any other Comcast.net email addresses that won't be supported by Xfinity?
(I have several aliases that I don't or haven't used at all and should delete.) 
 
 
 
 
 
 

Let me add some background:

My wife has a home office and we use a business modem.  My email address, however, is residential and it causes all sorts of problems.   I've had my Comcast.net email(s) way before marriage and our home office. (As an aside:  I feel that a lot of problems could be solved more easily if there wasn't such a strong separation between residential and business support, especiallywith the current problems I have.)

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Contributor

Re: Comcast.net email addresses

I don't think the person you spoke to knows what they're talking about.

 

You can use comcast.net email addresses forever, even if you don't even have comcast service.  You just have to log in at least once every few months.  They are not discontinuing those addresses and have not started to move anyone to any other domain, at least not that I know of.

 

If your account is locked out you should be able to request a password reset online.

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Official Employee

Re: Comcast.net email addresses


@msparsont wrote:

I've been getting error messages for comcast.net email addresses starting about 3-4 months ago.  I've been on and off with the Business Support Team several times to try and solve several issues.

 

I've been told that my comcast.net email addresses won't be supported ,or maybe the better term is not used by Xfinity anymore.  They're getting rid of the comcast addresses if I understood correctly.    

 

Here is the latest problem to surface;

 

I have an email that says credentials are invalid. How do I fix?
Error
Your mail account m@comcast.net was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again.
 
How do I fix this problem?
How do I delete this and any other Comcast.net email addresses that won't be supported by Xfinity?
(I have several aliases that I don't or haven't used at all and should delete.) 
 
 
 
 
 
 

Let me add some background:

My wife has a home office and we use a business modem.  My email address, however, is residential and it causes all sorts of problems.   I've had my Comcast.net email(s) way before marriage and our home office. (As an aside:  I feel that a lot of problems could be solved more easily if there wasn't such a strong separation between residential and business support, especiallywith the current problems I have.)


Business Support would have minimal knowledge into the email platform. To clarify, what they likely meant was that the comcast.net email platform is a residential one. After the decomission of the comcastbiz.net email domain, business subscribers were able to create comcast.net accounts, which is going to be a removed permission in the future. You will want to sign into your account via xfinity.com and if you are unable to sign in, reset your password through xfinity.com. Unfortunately if you did not set up a mobile phone number and/or a third party email address, Comcast would be unable to assist with resetting the password if your account was disconnected as its likely in the "Email For Life" pool where as long as you sign into it via xfinity.com, the email will remain functional. The only other option would be to transfer the username to an active residential service at which point Comcast can then assist with manual password resets by phone call at 888-565-4329, which is the Customer Security Assurance number. As a note for the future, if its comcast.net account, never contact business support. Always call the number above. 


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Frequent Visitor

Re: Comcast.net email addresses

You hit on a sore-spot for me.  Different answers from different reps and no continuity or connection between residential and commercial.  Plus no one willing to or allowed/able to take an issue and follow it from start to finish.  It's not just the address though.  I keep on getting a message saying my account credentials aren't valid.

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Official Employee

Re: Comcast.net email addresses

@msparsont also, where are you getting this? on your phone? on your tablet? on the xfinity.com website? in Outlook? in MacMail?


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Re: Comcast.net email addresses

I am happy to have an audience for my questions.  I apologize in advance if I sound peeved.  I don't want to be mean or rude to anyone, but I'm tired of making multiple calls on the same topic.

 

It happens on the Xfinity Connect App on my iphone, on my MAC in Safari on the Xfinity Connect site, on Chrome and on Vivaldi when those two are used for Xfinity emails.

 

I also see this on the mail page itself.  

Error

Your mail account ms......net was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again
 

The Safari email app gets a similar but different message for another email associated with the same Xfinity account.   Can't connect to the account m.....com.  This may be a red herring, or another issue entirely or it may be connected.  Don't know.  

 

Is this issue/are these issues a direct result of having a residential email address with a business account?  And to further muddy the water, the business itself is home-based, so the home modem is an Xfinity Business Modem.

 

I don't know if you keep records on previous calls, but I have talked to three people recently concerning this/these issues.

 

Someone from Xfinity probably has to contact me privately to see the email addresses involved or check those previous calls.

MP

 

 

 

 

 
 
 

 

 

 

 

 

 

 

 

 

 

 

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Official Employee

Re: Comcast.net email addresses

Try these steps on the xfinity connect web browser(webmail):
Settings > Accounts

let me know if you see anything more than a single account. 


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Re: Comcast.net email addresses

I only see my name on the account as a user.  This is another issue.  My wife is also on the account and you (Xfinity employees) can see it on the back end, but I can't see it on the front end.

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Contributor

Re: Comcast.net email addresses

You're basically using comcast's free residential email service.  It isn't tied to your business account at all really at this point, that's why business support couldn't help you.

 

They do have a support team to help with these "email for life" accounts but from what I've heard it is hit or miss getting support from them.

 

Essentially, your business service does not include email, but you can use your residential (@comcast.net) email for life as long as you log in every 3 months or so.  I'm guessing this is why you can't see your wife's account (and she can't see yours) as they are now individual accounts not tied to each other as they no longer share a master residential account.

 

As far as the error you're getting, not really sure.  So you're able to log into connect.xfinity.com successfully but then it shows that message?  If you have another email address or phone number associated with the account, you can try going through the password reset procedure, I think that may fix it.  Sounds like maybe someone attempted to log in many times to your account and it got locked out for security?  Just a guess.

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Frequent Visitor

Re: Comcast.net email addresses

That's a good guess.  I have been jumping to different emails trying to log in to the biz and the email account. Thank you.