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Comcast is blocking an incoming email

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Chris132
Regular Visitor
‎02-25-2020 07:57 PM

Comcast is blocking an incoming email

Comcast is blocking the emails sent to me from my business partner. He sent three emails in the last week and none came to me. I have checked my spam folder and they are not there. This never was a problem before. I need Comcast to UNBLOCK this email. How do I get through to them?

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ComcastCSAEmail
Official Employee
‎02-26-2020 02:00 PM

Re: Comcast is blocking an incoming email

@Chris132 I've sent you a PM to get more details from your in regards to this. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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OCkfMO7_
Regular Visitor
‎02-26-2020 08:53 PM

Re: Comcast is blocking an incoming email

Hello,

 

Same issue for me as well. It started happening Saturday.

 

- No changes on the sending server have been made.

- The IP is not on the Comcast blocklist

- DKIM/SPF records are valid.

- Comcast email server response is "Accepted for delivery"

 

I'm going to message @ComcastCSAEmail with my information too.

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ComcastCSAEmail
Official Employee
‎02-27-2020 09:57 AM

Re: Comcast is blocking an incoming email

@OCkfMO7_ i've sent you a PM with the resolution


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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