New Poster
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1 Message
Comcast email
I am suddenly not receiving any email updates in my comcast account. I've used the account every day even though I'm no longer a comcast customer. The last emails were received yesterday. Is there anything I can do to keep receiving emails, as I have sent test emails and they are not being received.
Thank you
Latoque
Expert
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29.7K Messages
6 years ago
Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser. Also, sign out of the account and back in again.
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MikeB39A
Problem Solver
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692 Messages
6 years ago
If you're no longer a Comcast customer that might be the reason.
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Latoque
Expert
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29.7K Messages
6 years ago
If the OP has kept the account signed-in periodically, it should still be active and accessible. Comcast adopted the policy of letting former customers retain the email account about 2 1/2 or 3 years ago. For more information see here---------------
https://customer.xfinity.com/help-and-support/internet/using-email-only
See also---------------
https://www.xfinity.com/support/articles/email-activity
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