Comcast deleted all my emails

[rrogy]

I have been a customer sincce 1993.  My email account was at capacity this morning.  I deleted a handful of emails and Comcast deleted almost my entire inbox and they are telling me that they cannot recover it.   I called 2 hours after this happened.  The problem has been escalated but I am horrified that this has happened and scared to death because they are telling me there is no way to recover the emails.  Surely Comcast has 1 or 20 data backup centers to address something like this.

[Latoque]

If you called the general 1-800 number they might not know how to proceed.  Call Comcast security.  If anyone can recover the folder they should be able to------------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

[rrogy]

Thank you.  Trying them this morning.  Will update when I have information. 

[kanavarro]

This happened to me also. Last week. Did you get your e-mail back?

[Latoque]

Closing a year-old thread.  If you have a question please start your own thread.