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Comcast customers not receiving our businesses emails.

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Regular Visitor

Comcast customers not receiving our businesses emails.

Any email sent from our company to a Comcast.net email address is not recieved by the customer.  Most aren't even finding it in their spam folder, it is simply not received at all.

 

I messaged with @CCAntiSpam about it a few months ago and the situation (our domain providers IP was blocked) did improve slightly however, it is now worse than it ever was.  We seem to be completely unable to email anyone with a comcast email.  

 

These are not unsolicited emails, they are responds to requests for estimates originated by the customer providing their info on our website, or calling in with their requests.

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Expert

Re: Comcast customers not receiving our businesses emails.

Call Comcast security and ask them to see if your sending domain has a blocking issue----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Highlighted
Regular Visitor

Re: Comcast customers not receiving our businesses emails.

I've called Comcast and after waiting forever on hold, they had no idea what I was talking about and told me to change my own mailbox spam settings.  I have seen people having luck through these forums with Comcast employees who seem to know what to do.

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Official Employee

Re: Comcast customers not receiving our businesses emails.

@heather525 please PM me the domain you are having this issue with.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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