I changed my e-mail username yesterday. The e-mail was working previously. Once changed,
when I log in and click on my e-mail I get the error "Mail Server Denies Access".
If I try to send an e-mail I get the same error. I also see an error of "Invalid Sieve Credentials" when I click on the e-mail settings.
I cannot recieve any mail (I tried sending from my other e-mail and it was returned). I called in and they could not figure out what the issue was.
Has anyone experienced this?
can you please try signing in with your old username and let me know if it works or not
Thanks for the response, It will not let me log in with my old username. It will not let me change the username back either (Although I want to keep the new one but I tried just in case).
The issue is currently being reviewed by our engineers.
I am also having this issue, but I have not changed my username or password at all. It actually started a couple months ago.
I tried calling 1-800-XFINITY. The agent said he would try "Refreshing" the account, which took about 5 minutes or so to complete, but didn't fix anything. Then he hung up on me.