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Cannot send nor receive email via Outlook

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Frequent Visitor

Cannot send nor receive email via Outlook

Every time I try to access Outlook I receive an error message regarding my smtp. comcast.net

It wants my user name and password which has not changed. After doing many work arounds I am back to the same message. I just don't get it. I cleared my cache etc. As Xfinity really doesn't exist and it is a figment of our imaginations (believe me my phone doesn't work either and no one is home at Xfinity) I need help. I am so IT-dependent and with working at home, I have no work-study IT students to help!

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Expert

Re: Cannot send nor receive email via Outlook

Delete the account from Outlook, then recreate it again from scratch.  Let Outlook auto-configure it for you.  See if that changes anything.  Back up any folders you have just in case.



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