Community Forum
Top

Cannot send nor receive email via Outlook

Fjord
Frequent Visitor
‎08-01-2020 11:40 AM

Cannot send nor receive email via Outlook

Every time I try to access Outlook I receive an error message regarding my smtp. comcast.net

It wants my user name and password which has not changed. After doing many work arounds I am back to the same message. I just don't get it. I cleared my cache etc. As Xfinity really doesn't exist and it is a figment of our imaginations (believe me my phone doesn't work either and no one is home at Xfinity) I need help. I am so IT-dependent and with working at home, I have no work-study IT students to help!

0 Likes
Reply
Latoque
Expert
‎08-01-2020 02:43 PM

Re: Cannot send nor receive email via Outlook

Delete the account from Outlook, then recreate it again from scratch.  Let Outlook auto-configure it for you.  See if that changes anything.  Back up any folders you have just in case.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0 Likes
Reply
Visit Our Help Communities