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Cannot send but can receive email

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New Poster

Cannot send but can receive email

I noticed yesterday 3/30/2020 that my email is not being sent even though it shows up in the sent file.

I can receive email with no problems. This happens through webmail on my laptop and mac and also on my iphone. I checked my iphone settings and they are correct which doesn't explain why I cannot send through webmail. 

And my mail does not end up in spam (testing with my gmail account and my husband's email)

Help!

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Official Employee

Re: Cannot send but can receive email


@melroy68 wrote:

I noticed yesterday 3/30/2020 that my email is not being sent even though it shows up in the sent file.

I can receive email with no problems. This happens through webmail on my laptop and mac and also on my iphone. I checked my iphone settings and they are correct which doesn't explain why I cannot send through webmail. 

And my mail does not end up in spam (testing with my gmail account and my husband's email)

Help!


Looks like you are being filtered as spam due to emails matching characteristics of Phishing being sent out from your email account. Please secure your account by changing the password, secret question, and i recommend enabling Two-Factor Authentication. Once you have secured your account, ill clear out the filtration. 


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New Poster

Re: Cannot send but can receive email

I reset my password and tried sending again, no dice. Next step?

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Official Employee

Re: Cannot send but can receive email

@melroy68 The filtration should clear up in approximately an hour


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Cannot send but can receive email

Oh ok! Thanks!