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Cannot recieve any emails with one comcast account, but can with another

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dbpdesign
Regular Visitor
‎05-04-2020 12:27 AM

Cannot recieve any emails with one comcast account, but can with another

I have stopped recieving emails on 5/1 on emailA@comcast.net,  but my other one, emailB@comcast.net,  is recieving emails just fine. I am using the Chrome browser to access Xfinity mail inbox. I updated the mail info in Outlook and my iPhone, and I get all my emails from 5/1 and prior with emailA@comcast.net, no filters are on, my spam filter is off, I tried changing the password, no difference there. I think it must be an Xfinity side issue, but other than that I have no clue.

 

@ComcastCSAEmail 

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ComcastCSAEmail
Official Employee
‎05-04-2020 11:15 AM

Re: Cannot recieve any emails with one comcast account, but can with another

please PM me the email you are having issues with and ill investigate further


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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