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Cannot receive emails

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Regular Visitor

Cannot receive emails

Hello,

For some reason, when i try to send myself an email (from my yahoo email for example) it replies with an error message that basically says "this email does not exist" I do not recieve anything in my comcast mailbox.

I am however able to send emails out (to my yahoo email for example).

 

What can i do to fix this?

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Expert

Re: Cannot receive emails


@AJ6817 wrote:

Hello,

For some reason, when i try to send myself an email (from my yahoo email for example) it replies with an error message that basically says "this email does not exist" I do not recieve anything in my comcast mailbox.

I am however able to send emails out (to my yahoo email for example).

 

What can i do to fix this?


Please give us the exact error message.  Thanks


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Cannot receive emails

Sorry, we were unable to deliver your message to the following address.
 
550: 5.1.1 <XXXXXXXXXX@comcast.net> recipient mailbox unallocated
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Gold Problem Solver

Re: Cannot receive emails


@AJ6817 wrote: ... 550: 5.1.1 <XXXXXXXXXX@comcast.net> recipient mailbox unallocated

If @ComcastCSAEmail or another employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

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Official Employee

Re: Cannot receive emails

@AJ6817 please PM me your Xfinity ID so that i can start investigating this for you


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Regular Visitor

Re: Cannot receive emails