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Cannot connect to untuckit.com

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New Poster

Cannot connect to untuckit.com

I cannot connect to untuckit.com (the shirt store).

 

I can do so on other networks but not from my home metwork.

 

I have disabled xFi Advanced Security in my account.

 

Any suggestions?

 

Here is the message I received:

 

jeshaw81_0-1601742384190.png

 

Same result using Chrome browser.

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Gold Problem Solver

Re: Cannot connect to untuckit.com

The image you posted isn't visible. It looks like this:

HfImgPlcHldr.gif

It's probably because the image requires moderator approval. That might take some time, from a few hours to a day or so. Alternatively, you could upload the image to a file sharing site and post a link to it here, or post text instead of an image.

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New Poster

Re: Cannot connect to untuckit.com

It says:

 

<p class="error-message">Safari can’t open the page “https://www.untuckit.com/collections/tees-henleys?i=79511c1165cd32d97905be0e7443a205ffb52b6539331b5f... because Safari can’t connect to the server “www.untuckit.com”.</p>

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Gold Problem Solver

Re: Cannot connect to untuckit.com


@jeshaw81 wrote: ... Safari can’t connect to the server “www.untuckit.com”.</p>

I can reach the site. When one customer cannot reach a site but others can, it can mean the site is blocking that customer's public Comcast IP. You can look up your IP at https://www.google.com/search?q=what+is+my+IP. You may need to ask the site's admins for help with this.

What does a trace to www.untuckit.com show? In Windows, open a Command Prompt window, enter
    tracert -4 www.untuckit.com
and post the output. Mine looks like:

C>tracert -4 www.untuckit.com
Tracing route to shops.myshopify.com [23.227.38.64] over a maximum of 30 hops:
  1    14 ms     2 ms     2 ms  router1 [192.168.1.1]
  2    12 ms    12 ms    12 ms  96.120.9.181
  3    14 ms    12 ms    13 ms  96.108.119.45
  4    11 ms    10 ms    12 ms  96.110.24.214
  5    14 ms    13 ms    14 ms  96.110.25.65
  6    21 ms    21 ms    20 ms  69.139.168.141
  7    23 ms    22 ms    23 ms  76.96.117.78
  8    23 ms    20 ms    19 ms  shops.myshopify.com [23.227.38.64]
Trace complete.

I believe Apple OSs use "traceroute" instead of "tracert".

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New Poster

Re: Cannot connect to untuckit.com

OK. So I have my public Comcast IP.

 

I ran traceroute and got this:

 

Jeffs-MacBook-Pro-2019:~ Jeff$ traceroute www.untuckit.com

traceroute to shops.myshopify.com (23.227.38.64), 64 hops max, 52 byte packets

 1  172.20.10.1 (172.20.10.1)  11.438 ms  3.886 ms  4.017 ms

 2  172.26.96.161 (172.26.96.161)  39.609 ms  38.276 ms  47.792 ms

 3  107.79.236.228 (107.79.236.228)  41.022 ms

    107.79.236.252 (107.79.236.252)  35.298 ms

    107.79.236.228 (107.79.236.228)  29.618 ms

 4  12.83.186.161 (12.83.186.161)  49.197 ms  30.649 ms  61.196 ms

 5  12.83.186.145 (12.83.186.145)  49.727 ms  45.756 ms  29.820 ms

 6  cgcil401igs.ip.att.net (12.122.133.105)  51.751 ms  31.655 ms  43.865 ms

 7  ae16.cr7-chi1.ip4.gtt.net (173.241.128.29)  32.134 ms  30.585 ms  38.996 ms

 8  et-0-0-5.cr9-chi1.ip4.gtt.net (141.136.108.245)  40.764 ms

    ae19.cr9-chi1.ip4.gtt.net (141.136.108.189)  30.564 ms  31.821 ms

 9  * ip4.gtt.net (208.116.131.178)  68.607 ms *

10  shops.myshopify.com (23.227.38.64)  64.968 ms  31.769 ms  37.746 ms

Jeffs-MacBook-Pro-2019:~ Jeff$ 

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Gold Problem Solver

Re: Cannot connect to untuckit.com


@jeshaw81 wrote: ... I ran traceroute and got this: ...

The trace looks OK.

 

Try reaching them via chat on the home page, or using one of the methods listed on https://www.untuckit.com/pages/contact-us using a non-Comcast network.

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New Poster

Re: Cannot connect to untuckit.com

I connected to my router and ran another Traceroute result for Untuckit.com:

 

Status: Complete !
1: 9,10,11 96.120.28.117 96.120.28.117
2: 10,9,10 96.110.155.93 96.110.155.93
3: 10,11,10 162.151.184.2 162.151.184.2
4: 12 162.151.184.57 162.151.184.57
5: 13,14,15 be-32241-cs04.350ecermak.il.ibone.comcast.net 96.110.40.61
6: 13,12,14 be-2103-pe03.350ecermak.il.ibone.comcast.net 96.110.37.18
7: 21,18 173.167.56.42 173.167.56.42
8: 12,14,13 myshopify.com 23.227.38.32

 

I also left an email for untuckit.com, but no idea if the person who sees it will know what to do.