Re: Cannot access E-mails on my desk top - Xfinity Help and Support Forums

hoosier1960 · ‎10-19-2020

I can log into my account and see the little envelope symbol for my e-mail, and can even see the number of e-mails waiting for me, but when I click the icon, it cannot get me into my e-mail. After a minute or two of trying, I get a blue screen saying that there is a connection error and that the service is currently unavilable, followed by try again later. I also have a lap top and can get my e-mails OK on that. Any advice...?

Thanks in anticipation.

jav6joev · ‎10-20-2020

@hoosier1960 wrote:
I can log into my account and see the little envelope symbol for my e-mail, and can even see the number of e-mails waiting for me, but when I click the icon, it cannot get me into my e-mail. After a minute or two of trying, I get a blue screen saying that there is a connection error and that the service is currently unavilable, followed by try again later. I also have a lap top and can get my e-mails OK on that. Any advice...?

Thanks in anticipation

What browser are you using? Have you tried other browsers? Did this ever work for you? There may be a setting in your browser causing the issue.

Joe V
(not a Comcast employee, just another paying customer)

hoosier1960 · ‎10-20-2020

I have tried another browser but that did not make any difference. I have Windows 10 and am using the Edge Browser. The funny thing is that the e-mail was working ok up until a few days ago and as far as I know, I have not changed any settings. I am wondering if I have picked up a virus? I have done a scan which did not find anything, but I know places like Best Buy have specialized stuff for fixing faults. I am starting to think that it something on the computer, but it seems alright with other stuff on the web. I have tried system restore which I would have thought, would have reset any erronious changes I made, but this did not help.

Latoque · ‎10-20-2020

@hoosier1960 wrote:

I have tried another browser but that did not make any difference. I have Windows 10 and am using the Edge Browser. The funny thing is that the e-mail was working ok up until a few days ago and as far as I know, I have not changed any settings. I am wondering if I have picked up a virus? I have done a scan which did not find anything, but I know places like Best Buy have specialized stuff for fixing faults. I am starting to think that it something on the computer, but it seems alright with other stuff on the web. I have tried system restore which I would have thought, would have reset any erronious changes I made, but this did not help.

I'm assuming that you are using only the Comcast webmail UI, and not a client or app on the computer. That being the case, can you access other accounts you may have OK like Yahoo, Gmail or some other?

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hoosier1960 · ‎10-20-2020

I do not have any other accounts. I have decided to take it into Best Buy as I think that it is something to do with the PC. I want to get a few things upgarded so while it is there, I will get them to look at it. Thanks to all for your suggestions.