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Can't forward, reply or create a new email

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Regular Visitor

Can't forward, reply or create a new email

This is the second time in a few months that I'm not able to forward, reply or create a new email in Comcast email.  Anyone else having this issue?  Anyone out there who might be able to help?

 

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New Poster

Re: Can't forward, reply or create a new email

I can't reply right now and it was working!  Funny that my niece called Comcast about getting my bill reduced only a few hours ago and now this!  I wonder if they do it on purpose and at this pont I am ready to get one of the other providers. 

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Expert

Re: Can't forward, reply or create a new email


@kcomtois wrote:

This is the second time in a few months that I'm not able to forward, reply or create a new email in Comcast email.  Anyone else having this issue?  Anyone out there who might be able to help?

 


How are you accessing the email?  Exactly what happens when you try to send a message?  Are you getting any error message?



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Regular Visitor

Re: Can't forward, reply or create a new email

Hi,

 

I go to my Xfinity.com and then click on the mail icon in upper right-hand corner.  

 

I don't get a message at all.  When I click on the forward and reply icons, nothing happens.  I was able to compose this morning. 

 

It seems to be an intermittent problem.  

 

Thanks,

 

Kathy

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Expert

Re: Can't forward, reply or create a new email


@kcomtois wrote:

Hi,

 

I go to my Xfinity.com and then click on the mail icon in upper right-hand corner.  

 

I don't get a message at all.  When I click on the forward and reply icons, nothing happens.  I was able to compose this morning. 

 

It seems to be an intermittent problem.  

 

Thanks,

 

Kathy



Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Can't forward, reply or create a new email

How does oneI forward an email?

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Expert

Re: Can't forward, reply or create a new email

If you mean just one email, in the header click on the arrow icon that points to the right.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!