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Can’t find TreasuryDirect.gov

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New Poster

Can’t find TreasuryDirect.gov

I was having issues accessing TreasuryDirect.gov when I was on my home network.  I could access the site when I was on a cellular network but not on Xfinity.  After a long and unfruitful call with customer support I realized I would have to solve the problem myself.  I found the IP address of the webpage and discovered I could reach the IP address directly from the Xfinity network.  I surmised the problem was actually the Xfinity DNS.  I switched to the Google DNS and voila I can access the website on the Xfinity network.  As a side benefit the Google DNS seems to be faster. 

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Frequent Visitor

Re: Can’t find TreasuryDirect.gov

I am also a  TreasuryDirect.gov user. I just logged on without issue via comcast.net.

Forgive me if the following seems insulting or intrusive.

 

1. Are you using the same browser on both devices.

2. Have you ..ever....logged onto the URL with the same software/hardware configuration?

3. Have you changed the browsers setting possibly since an earlier successful logon. If it's been a while, is it possible you've forgotten a "settings review session" where you did play with or change some settings?

4. Try some type of incognito mode. 

5.  Here is a cut and paste from TreasuryDirect.gov

Accessibility Statement

Fiscal Service is committed to making its website accessible to everyone. To meet this commitment, we are striving to make the site compliant with the requirements of Section 508 of the Rehabilitation Act, as amended in 1998.

Our website is designed to be equally accessible to those using current, standards-compliant web browsers or assistive technologies.

Achieving compliance with Section 508 is an ongoing process. If you have difficulty accessing any of our web pages or have questions about accessing information on a particular page, please e-mail us.

 

FSInternet@fiscal.treasury.gov <FSInternet@fiscal.treasury.gov>;

 

NOTE: Currently, callers to 844-284-2676 may experience longer than normal wait times. You may elect to submit your question or inquiry by e-mail to Treasury.Direct@fiscal.treasury.gov or you can visit our website at https://fiscal.treasury.gov/public/ for more information and resources.

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Expert

Re: Can’t find TreasuryDirect.gov


@braseltonxfi wrote:

I was having issues accessing TreasuryDirect.gov when I was on my home network.  I could access the site when I was on a cellular network but not on Xfinity.  After a long and unfruitful call with customer support I realized I would have to solve the problem myself.  I found the IP address of the webpage and discovered I could reach the IP address directly from the Xfinity network.  I surmised the problem was actually the Xfinity DNS.  I switched to the Google DNS and voila I can access the website on the Xfinity network.  As a side benefit the Google DNS seems to be faster. 


I tried it and got straight on with no issues---------------

 

https://treasurydirect.gov/

 

I'm using Firefox on an iMac.



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